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Student Success Technology Manager

Community Colleges of Spokane

Location: Spokane Falls Main Campus Spokane

Department: SFCC VP Student Affairs Office

Salary Range: $79,566 - $89,945

Starting salary for this position is: $79,566 (Annually)

The salary range represents the earning potential for this position, through training, evaluations and years spent working in this position with Spokane Colleges.

About Us

Spokane Falls Community College, part of Spokane Colleges, serves 6,000 students with liberal arts/transfer and professional technical programs across a 12,302 square mile region in Eastern Washington.

Applications will be accepted until 4:00 p.m. PST on 01/19/2026. The application process will not be available after this time. To ensure consideration make sure your application is completed and submitted as soon as possible. Applications will only be accepted prior to 4:00 p.m. on the closing date.

About the Student Success Technology Manager

JOB SUMMARY
Reporting to the Vice President of Student Affairs, the Student Success Technology Manager provides leadership, coordination, and daily operational management of Spokane Falls Community College's Customer Relationship Management (CRM) system and Student Success Tool (SST).

The manager ensures both systems are effectively implemented, utilized, and integrated into recruitment, retention, and student support processes. The role collaborates with college leadership, faculty, and staff to build sustainable processes, improve communication workflows, and support data-informed decision-making. This position makes recommendations to Cabinet, including recommending personnel roles and responsibilities to utilize, maintain, and develop content in the CRM and SST.

This position develops and implements related training, documentation, reporting, and continuous improvement strategies. The manager will build communications, events, applications, and data reports as well as train staff on the utilization, maintenance, and development of the CRM and SST. This position participates on designated committees and workgroups to support and advance the mission, goals, and strategic priorities of the college.

DUTIES AND RESPONSIBILITIES

• Provide daily operational management and oversight of both the CRM and Student Success Tool, including configuration, content development, communication workflows, reporting, and user support. *
• Serve as the college's primary subject matter expert and point of contact for both systems, supporting recruitment, onboarding, advising, retention, and student engagement efforts across the college. *
• Build, monitor, and evaluate CRM and Student Success Tool campaigns, messaging, events, applications, and analytics; prepare progress and outcome reports for the VPSA and Cabinet. *
• Develop and maintain system queries, data pulls, automated communication rules, and integrations across student information and engagement systems to ensure data accuracy and operational effectiveness.
• Develop and deliver training for faculty and staff on appropriate and effective use of both systems, ensuring consistent adoption and alignment with college processes. *
• Establish and maintain strong communication with partners across Student Affairs, instruction, marketing, and district-wide technology teams to ensure coordinated and effective use of student engagement technologies. *
• Lead the SFCC implementation team(s) for the CRM and SST and participate in district-wide planning and governance groups. *
• Maintain and update system documentation, including user guides, workflows, approval processes, and sustainability plans. *
• Map the student lifecycle from inquiry to graduation and identify opportunities to integrate communication touchpoints into the CRM and SST; collaborate with departments to improve tone, quality, and consistency of messaging. *
• Monitor system permissions, content updates, and templates; develop and recommend approval processes and governance practices. *
• Support change-management strategies and continuous improvement practices to optimize system utilization, data accuracy, and user experience. *
• May supervise assigned staff or work study students, ensuring effective operations and adherence to district policies and collective bargaining agreements.
• Model professional decorum, uphold confidentiality standards, and comply with Spokane Colleges policies, procedures, and regulations. *
• Comply with district policies, procedures and directives, state and federal regulations, orders and statutes and collective bargaining agreements. *
• Support and advance the Spokane Colleges strategic plan and perform other duties as assigned. *

* Indicates this is an essential duty.

COMPETENCIES

• Manages Complexity
• Decision Quality
• Action Oriented
• Resourcefulness
• Plans & Aligns
• Ensures Accountability
• Drives Results
• Collaborates
• Builds Effective Teams
• Organizational Savvy
• Instills Trust
• Self-Development

Learn more about our competencies.

MINIMUM QUALIFICATIONS

• Bachelor's degree from an accredited institution. Or an equivalent mix of education and experience that demonstrates the candidate meets all competency requirements for this position.
• Two or more years of experience coordinating education programs, projects or activities.
• Experience working with data queries, reporting tools, automated communications, and data integration workflows within CRM or student success platforms.
• Strong interpersonal skills with a demonstrated passion for, commitment to, and success with serving students.
• Ability to communicate effectively both orally and in writing to present and exchange complex academic information with individuals and groups.
• Excellent data-informed, problem-solving, analytical, and decision-making skills.
• Ability to maintain a high level of confidentiality (FERPA) and ethical working practices.
• Ability to establish and maintain cooperative working relationships.
• Effectiveness in project monitoring and reporting.
• Ability to multitask and prioritize work to meet deadlines in a fast-paced environment.
• Demonstrates a strong attention to detail in a project management environment.

DESIRED QUALIFICATIONS

• Master's degree in Education, Communication, Information Systems, or related field.
• Management experience in higher education including experience in supervision of staff.
• Experience using a customer relationship management (CRM) or student success system.
• Experience supervising a large-scale project including performance and project report development, budget oversight, and project evaluation.
• Demonstrated experience of successful development and implementation of large-scale projects (i.e., project management).
• Research and assessment experience.

PHYSICAL REQUIREMENTS

• Work is performed in a normal office environment with constant interruptions.
• Work is sedentary.
• Frequent use of computers.
• Occasional to frequent change in position from sedentary, standing, stooping and walking.

CONDITIONS OF EMPLOYMENT

• Contract 12-month position.
• This position is overtime eligible at step 1.
• Requires local or regional travel.
• Criminal background check is required.

Person hired must be able to provide acceptable documentation of U.S. Citizenship or lawful authorization to work in the United States. This is an absolute condition of employment. An offer of employment will not carry with it any responsibility or obligation on the part of the district to sponsor an H1-B visa. In addition, the Spokane Colleges maintain a drug-free work environment and prohibits all smoking in the college buildings and state-owned vehicles. Must be able to successfully work in and promote a multicultural work and education environment.

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. Once an applicant is chosen for a position, they are required to complete and submit a declaration regarding sexual misconduct and investigation per state law.

Benefits Information

This is a contracted, exempt management position. Medical, dental life and long term disability insurance benefits are provided as currently administered under the Public Employees Benefits Board; TIAA-Cref retirement plan or WA State Retirement Plan. Vacation leave accrues at the rate of 14.67 hours per month (22 days per year) and sick leave accrues at the rate of 8 hours per month, effective upon employment. (For positions that are less than full time, leave accruals will be prorated to the percentage of the position.)

Public Employees Benefits Board

Additional benefits information

Required Application Materials

To qualify for consideration, applicants must meet required competencies and submit a complete application packet, which includes the following:

• Cover letter - addressing your qualifications relevant to the responsibilities of this position.
• Resume.
• References - the names, addresses, and phone numbers of three professional references.
• College transcript(s) if applicable - unofficial/copies of transcripts are acceptable; official transcripts are required upon hire.

For questions regarding a job application or the hiring process, or if you require an accommodation during the application or interview process, please contact HR at CCS.Recruiter@ccs.spokane.edu

Equal Opportunity Institution

Spokane Colleges provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, citizenship or immigration status, age, perceived or actual physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity, marital status, creed, religion, veteran or military status, or use of a trained guide dog or service animal. This policy is in accordance with state and federal laws including Titles VI and VII of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, and the Americans with Disabilities Act of 1990.

Direct all inquiries or grievances regarding access, Title IX, ADA, equal opportunity compliance, and/or grievances to:
Frederick Davis, MA
Chief Human Resources Officer
Spokane Colleges
P.O. Box 6000, MS1004
Spokane, WA. 99217-6000
509-434-5040 / ccs.titleix@ccs.spokane.edu.

To apply, please visit: https://careers.ccs.spokane.edu/jobs/student-success-technology-manager-spokane-washington-united-states





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