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Job ID: 169037

Director Student Accounts
Stevens Institute of Technology

Date Posted Oct. 7, 2021
Title Director Student Accounts
University Stevens Institute of Technology
Hoboken, NJ, United States
Application Deadline Open until filled
Position Start Date Available immediately
  • Director/Manager
  • Admissions/Student Records/Registrar

Job Description

*Department:  *Office of Student Accounts
The Director of Student Accounts will serve as the manager for all student financial and business services while interfacing daily with the Offices of Finance, Financial Aid, Registrar, and other administrative offices. The Director works to support the overall goals and mission of the Office of Student Accounts and Stevens Institute of Technology, which ensures student centricity and excellence in all we do.

*Job Description: *

  • Management and leadership of the Student Accounts staff- provide continual training to promote professional growth, accurate processing, and excellent customer service.
  • Responsible for the overall business functions for Student Accounts which includes institutional loan management, cashiering, accounts receivable management, cash handling, reconciliation, student outreach, and student counseling.
  • Monitor and evaluate policies and procedures to ensure compliance with University, State, and Federal regulations, standard accounting procedures, and adherence to best practices.
  • Keep up to date on changes to State and Federal regulations including student accounts, student refunds, student financial responsibility, 1098T and Form 8300 processing, and cash/credit handling.
  • While providing the highest level of customer service, assist students and parents with escalated inquiries regarding student accounts; provide advice on alternative payment methods; if necessary, create specialized tuition repayment plans; and ensure that collection policies and procedures are maintained.
  • Oversee the collection and assignment of Federal Perkins loans.
  • Assist with audit preparation and maintain appropriate internal controls and documentation procedures.
  • Develop, organize, and maintain reporting of critical data across multiple platforms.
  • Coordinate all scheduled communications to students regarding late fees, billing, financial holds, payment plans, and exiting balances.
  • Safeguard all institutional assets and contribute to the sound internal control environment.
  • Other duties as assigned by the Executive Director of Student Accounts.


  • A Bachelor’s Degree with a minimum of 5 years of higher education experience or an equivalent combination of education and work experience is required.
  • A Master’s Degree or equivalent experience is preferred.

*Knowledge and Skills:  *

  • Requires a high level of expertise in Microsoft Excel and Word
  • The individual must be an analytical, detail-oriented, highly motivated, independent thinker who possesses excellent communication skills (oral, written, and listening).
  • Must be a team player with a demonstrated interpersonal skills in a customer service setting.
  • Ability to prioritize and meet deadlines with a strong willingness to learn new skills.

Office of Student Accounts
General Submission Guidelines:
In order to be considered a candidate for any job at Stevens, you must submit an online application. Please attach a cover letter and resume with each application. Other requirements for consideration may depend on the job.

Please reference in your cover letter when
applying for or inquiring about this job announcement.

Contact Information

Please see the job description for contact details
pertaining to this university job announcement.


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