Search for University Jobs in Staff & Non-Managerial Professionals

Overview

Position Summary

Essential Duties and Responsibilities

• Provides administrative support to the Director of Clinic Finance & Operations and the School as a whole.
• Provides strategic planning and implementation of policies and practices
• Ensures that university policies, procedures, and practices are properly followed and documented accurately.
• Monitors efficiency and implementation of needed adjustments to ensure that the daily operations of the clinic are successful.

• Monitors work flow; trains new staff; is responsible for training permanent, temporary, and backup coverage in all phases of reception work.
• Ensures that front-office staff are following practices and procedures properly e.g. collecting co-pay and balance due payments appropriately during client visits.
• Creates job aids and update job aids for staff, clinician, and student use
• Handles escalated issues such as addressing and adjusting necessary Explanation of Benefits (EOB) corrections as well as other issues.
• Sets of schedules to ensure all needed desk hours are covered during clinic operational hours.
• Evaluates staffing needs and establishes expectations for clinic staff. Communicates expectations with staff and the Director of Clinic Finance & Operations.

• Ensures that routine tasks are completed efficiently and accurately including answering phones, scheduling appointments for new and recurring patients, collecting copays, insurance verifications, preauthorization, prescriptions, journal transferring, and submitting claims.
• Ensures steady workflows and uninterrupted service in the clinics.
• Handles, processes, documents, and files invoices and billing payments as they flow through the clinic.
• Updates and maintains Physical Therapy (or other programs as needed) contract sites for student placements.
• Manages Absent Request System.
• Fills in for office staff during illness, vacations, daily breaks. Performs duties at the lower level of this series.
• Monitors supply ordering for AHCD and associated clinics following proper purchasing and procurement policies and regulations. Responsible for maintaining a satisfactory physical environment in the patient unit such as ensuring that equipment is properly placed.

• Maintains good departmental, school, college, and community relations with all individuals and groups who interact with AHCD and the associated clinics.
• Meets with AHCD Clinical Coordinators to review/update front office policies/procedures.
• Assists in possible changes in current operating procedures or suggests the development of new ones; keeps staff informed of any additions/deletions/changes in operating procedure/policies in the clinic.
• Attends informational meetings/seminars for further education on behalf of the associated clinics.
• Manages meetings for committees and group meetings including scheduling routine and non-routine meetings. This involves identifying availability and booking of meeting locations.

• Creates and presents reports associated with financials, credentialling, and accreditation.
• Completes credentialing paperwork requirements for new and continuing clinicians, faculty, and staff.

• Prepares drafts independently for correspondence, reports, postings, informational materials, and other items for various internal and external groups/individuals for the benefit of the School.

• Provides administrative support to meet greater College or University needs.
• Acts as a liaison to internal and external departments and stakeholders.
• Manages inventory needs for the School.
• Perform other duties as assigned.

Minimum Required Qualifications (Civil Service)

• 60 semester hours or an Associate’s degree equals one (1) year (12 months)
• 90 semester hours equals two (2) years (24 months)
• 120 semester hours or a Bachelor’s degree equals three (3) years (36 months)
• Master’s degree or higher equals four (4) years (48 months)

Knowledge, Skills, and Abilities (KSAs) (Civil Service)

• Communicating with Supervisors, Peers, or Subordinates – Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Computer Skills – Using computers and computer systems (including hardware and software) to set up functions, enter data, or process information.
  • Accounting, Calendar/Scheduling, Database, Enterprise Resource Planning (ERP), Word Processing, Spreadsheet software

   

• Performing Administrative Activities – Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
• Obtaining Information – Observing, receiving, and otherwise obtaining information from all relevant sources.
• Establishing and Maintaining Interpersonal Relationships – Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Communicating with Persons Outside Organization – Communicating with people outside the organization, representing the organization to the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
• Organizing, Planning, and Prioritizing Work – Developing specific goals and plans to prioritize, organize, and accomplish your work.
• Documenting/Recording Information – Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
• Identifying Objects, Actions, and Events – Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
• Written and Oral Comprehension – The ability to read and listen/understand information and ideas presented in writing or orally.
• Oral Expression – The ability to communicate information and ideas verbally so others will understand.
• Written Expression – The ability to communicate information and ideas in writing so others will understand.