The Science & Engineering Node Services (SENS) is looking for a macOS system administrator to support a dynamic STEM research and instructional environment. The incumbent will be serving the students, faculty, and staff of the School of Engineering and the Faculty of Natural Sciences and Mathematics. Our mission is to assist our diverse community in accomplishing their research and teaching needs as we grow as one of the top public research universities in the nation.
Provide system hardware support: Support and troubleshoot a variety of problems on systems that include servers, workstations, laptops, wireless/network devices, printers, and related instructional technology devices. Tasks include the deployment and maintenance of systems within our infrastructure.
Provide system software support: Support and troubleshoot a variety of problems with operating systems and applications. Tasks include the ability to troubleshoot on the relevant system with the ability to diagnose problems within our campus infrastructure (such as Jamf). The primary focus will be macOS/iOS management with some understanding of Windows and Linux operating systems.
Provide customer support: Provide end-user assistance on SENS support tickets to a variety of potential issues. Assist a wide range of technical and non-technical users with the identification of problems or needs and implementation of solutions and system adaptions where possible within our environment.
Work as part of a team: Participate with SENS staff and other campus IT organizations on troubleshooting, developing, and implementing solutions. Tasks include contributing to existing and new IT projects, anticipating future user needs, authoring documentation, identifying processes or new approaches for continued service improvement, and other duties relevant to the technical and software support within SENS.
Effective time management and the ability to prioritize tasks are essential to succeed in this job as is the ability to remain current with technologies for relevant computing platforms, operating systems, applications, procedures, and techniques.
Outstanding Benefits Package
Working at UB comes with benefits that exceed salary alone. There are personal rewards including comprehensive health and retirement plan options. We also focus on creating and sustaining a healthy mix of work, personal and academic pursuit – all in an effort to support your work-life effectiveness. Visit our benefits website to learn about our benefit packages.
About The University at Buffalo
The University at Buffalo (UB) #ubuffalo is one of America’s leading public research universities and a flagship of the State University of New York system, recognized for our excellence and our impact. UB is a premier, research-intensive public university dedicated to academic excellence. Our research, creative activity and people positively impact the world. Like the city we call home, UB is distinguished by a culture of resilient optimism, resourceful thinking and pragmatic dreaming that enables us to reach others every day. Visit our website to learn more about the University at Buffalo.
University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.
Bachelor’s Degree and 2 years of IT experience.
Demonstrated proficiency in macOS desktop support and iOS support.
Experience with secure computing technologies and practices (Antivirus, Firewalls, Active Directory, Group Policy, file system permissions, security policies, patch automation) as defined by the University and SENS.
Experience with operating system and application automation and deployment within the Jamf infrastructure.
Familiarity with Adobe Creative Cloud and Microsoft Office 365 productivity tools (including SharePoint and OneDrive).
Familiarity with teleconferencing and communication applications such as Microsoft Teams and Zoom.
Understanding of DNS, TCP/IP, and Network Services.
Working knowledge of Window, Android and/or Linux operating systems.