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Search for University Jobs in Staff & Non-Managerial Professionals

Job ID: 260927

Call Center Coordinator - School of Dental Medicine
Tufts University


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Date Posted Aug. 8, 2025
Title Call Center Coordinator - School of Dental Medicine
University Tufts University
Medford, MA, United States
Department
Application Deadline Open until filled
Position Start Date Available immediately
Download PDFRefer a Friend of ColleagueView Similar University JobsView University Jobs in Massachusetts  MASSACHUSETTS
 
 
  • https://jobs.tufts.edu/jobs/22183?lang=e...
  • Coordinator
  • Administrative Support/Services
 
 

Overview

This is a part time position, working 24 hours per week.

The Dental School Call Center department is responsible for answering incoming phone calls efficiently for the entire school, identifying the patient’s needs and assisting with their questions and inquiries appropriately. 


What You'll Do

This position is fully remote. 

The Call Center Coordinator is responsible for providing quality customer service for all internal and external patients by using excellent, in-depth knowledge of the school’s procedures, services, and systems.


What We're Looking For

Basic Requirements:

  • Knowledge and skills as typically acquired through completion of a High School diploma or equivalent work experience.
  • Prior customer service or call center experience.
  • Proficient computer and typing skills.
  • Excellent verbal and communication skills. 

Preferred Qualifications:

  • Associates degree or related health care experience.
  • Ability to follow established procedures and policies.
  • Knowledge of customer service principles and practice.
  • Detailed oriented, ability to multi-task, and highly organized.
  • Ability to work in a team environment as well as work independently.
  • Telephone etiquette skills.
  • Dental/Medical background a plus.


Pay Range

Minimum $19.20, Midpoint $22.50, Maximum $25.90

Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.


 
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