Embry-Riddle Aeronautical University (ERAU) announces an exciting opportunity within the Admissions Department located at Worldwide Campus Headquarters. To assist with the continuous growth of the ERAU Online and Worldwide Campuses, the University is seeking an enthusiastic Admissions Counselor to support Future Eagles with a student-first attitude. The Worldwide Campus Admissions Office handles 18,000 applicants annually for 125 Worldwide and Online campus locations. The Admissions Counselor is the first point of contact for all applicants and plays a vital role in the overall success and growth of Worldwide. The Admissions Counselor must possess excellent verbal and written communication skills with the ability to clearly convey information to applicants, campuses, and other constituents. Independent judgment and decision making skills are critical for rendering admission decisions.The Admissions Counselor must possess technical expertise in Campus Solutions the university’s Student Information System, Imaging, and Workflow systems.
The Admissions Counselor must possess in-depth knowledge of both domestic and international admissions requirements. Must quickly and adeptly transition between working with undergraduate and graduate, degree and non-degree, civilian and military, new and transfer, transient, and certificate seeking applicants. Responsibilities include: Analyzing applications for accuracy, determining documentation required for admission and evaluation purposes, the ability to read and interpret a wide variety of transcripts and military documentation. Maintaining continuous communication with applicants and responsible for adhering to departmental standards of turn-around time, prioritizing, balancing workload and must have attention to detail.Being current and aware of all university and worldwide admissions policies and procedures, worldwide degree programs, minors, and specializations. Ability to counsel applicants on differences between degree programs and answer other questions such as transferability of credit, CLEP/DANTES, licenses, modalities of learning, etc. Practice expertise in all areas of admissions and provide group and individual training sessions to field personnel. Supports academic quality in our teaching and learning environment.The Admissions Counselor supports excellence in student service at every opportunity. This position requires knowledge of and enthusiasm for the University’s mission and niche in higher education.