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Search for University Jobs in Staff & Non-Managerial Professionals
Job ID:
256697
Student Success Coach
University at Buffalo
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Date Posted
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May 7, 2025
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Title
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Student Success Coach |
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University
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University at Buffalo
Buffalo, NY, United States
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Department
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School of Engineering and Applied Sciences |
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Application Deadline
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06/03/2025 |
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Position Start Date
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Available immediately |
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Student Success Coach, School of Engineering and Applied Sciences
Position Information
Position Title: Student Success Coach, School of Engineering and Applied Sciences
Department: School of Engineering and Applied Sciences
Posting Link: https://www.ubjobs.buffalo.edu/postings/56973
Job Type: Full-Time
Posting Detail Information
Position Summary
The School of Engineering and Applied Sciences seeks to hire innovative and highly professional Student Success Coach. The Coach will be responsible for providing integrated support to help students achieve academic success and successfully navigate the university. In addition to serving as a frontline support professional, the student success coach assists higher-level student success administrators in the development and delivery of outreach, engagement, and student retention programs aimed at meeting the unique needs of first-year college and transfer students and improving student retention and completion rates. In order to advance the universitys ambitious vision for excellence in students academic success and university retention, the Coach will work with constituents across campus to provide support to our most at-risk students. The Coach will utilize the universitys Navigate system to manage alerts for their assigned students. Key accountabilities and responsibilities:
- Provides holistic support, academic coaching, and consultative services to assigned caseload of first-year college students that may include a specific targeted and/or underrepresented population.
- Fosters strong relationships with students, serves as an initial and consistent point of contact, and provides excellent holistic customer service, responding empathetically and accurately to student inquiries.
- Assists students in the development of academic and personal skill-building tied to undergraduate student success (e.g. stress management, study skills, self-advocacy skills).
- Addresses barriers to success, including assisting students with identifying academic skills, strengths, and areas of improvement.
- Engages in proactive management of caseload, including consistent and direct contact with students, targeted outreach at key points in the first year, and monitors student progress and performance.
- Provides appropriate intervention and records applicable activities via the Navigate platform/university tools.
- Maintains university-wide and college-specific knowledge of relevant policies, procedures, resources and services associated with student success, academic achievement and first-year student needs.
- Works in partnership with and ensures follow-up with campus units to help students navigate complex issues that may intersect with other offices, such as Admissions, Financial Aid, academic advisors, faculty, Student Accounts, and Campus Living.
- Provides appropriate, accurate and timely referrals for students to campus and community resources, such as Counseling Services, Tutoring & Academic Support Services, Center for Excellence in Writing and Blue Table.
Learn more:
University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our
commitment, welcomes all to apply including veterans and individuals with disabilities.
Minimum Qualifications
Bachelors degree from an accredited institution in education, social work, social sciences or related field, with a minimum of two (2) years professional experience serving and supporting diverse student populations in an education, higher-education, or high school pre-collegiate/college preparatory program setting is required with demonstrated competencies and additional experience in the following areas:
- Outstanding interpersonal communication skills (written, verbal and listening). Strong organizational and time management skills, including the ability to prioritize and meet deadlines.
- Strong commitment to customer service.
- Strong technological competence.
- Ability to work both independently and in a team environment.
- Positive and professional demeanor.
Salary Range
$57,151 - $58,000
Special Instructions Summary
Is a background check required for this posting?
No
Contact Information
Contact's Name: Jennifer Patterson
Contact's Pronouns:
Contact's Title: Student Success Coach
Contact's Email: jlpaters@buffalo.edu
Contact's Phone: 716-645-2774
Posting Dates
Posted: 05/05/2025
Deadline for Applicants:
Date to be filled: 07/02/2025
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