Embry-Riddle Aeronautical University is currently hiring for an experienced Support Specialist to provide technical support of computers, peripherals, tablets and web conferencing systems for faculty, staff, and students. The Support Specialist will maintain operational efficiencies of technology for academic, administration, computer labs, and classrooms and troubleshoot and provide resolutions for computing and system issues. The position is located on the Daytona Beach Campus and will require direct interaction with customers and end-users.
Duties and responsibilities of this position include but not limited to the following:
Install, configure and maintain multi-platform desktop hardware and software for Windows, macOS and Red Hat Linux.
Support Point-of-Sales registers and peripherals.
Provide support for web conferencing systems.
Support technology needs during events on campus and off-site.
Troubleshoot networking issues and escalate to infrastructure team appropriately.
Provide consultation on technology matters to faculty, staff, and students.
Participate in projects. Ensure deliverables meet expectations and are completed on-time.
Innovate processes to improve customer experience and increase operational efficiency in support of an effortless experience.
Create documentation for knowledgebase for new technology and support processes.
At least two years of technical support experience
Knowledge of desktop operating systems such as Windows XP/7/10 and macOS
Possess basic networking knowledge such as DHCP, TCP/IP, etc.
Experience in supporting Microsoft Office Suites
Exposure in supporting web conferencing systems such as Skype and Adobe Connect
Fast learner. Strong critical thinking and problem-solving skills.
Exceptional customer service skills
Excellent verbal and written skills
Ability to interact with audiences from a diverse background
Ability prioritize work to meet deadlines
Maintain positive and professional outlook at all times. Ability to maintain composure under pressure
Great interpersonal skills. Ability to work in a team environment
Ability to support IT Core Values by focusing on improvements and believes in our team and partners throughout the university, learning from mistakes, being accountable for actions and showing determination, focus, and tenacity
Prior experience working within education
Experience with mobile systems such as iOS
Experience working with Linux Red Hat
Exposure with academic software support