The primary purpose of this position is to support the efficient operation of the Housing and Residence Life Central Office.
-Provide support to the Assistant Director of Assignments and/or other leadership personnel by effectively performing a wide variety of complex and confidential administrative, analytical and research duties.
-Requires considerable confidentiality, initiative, tact, and mature and independent judgment.
-This classification requires leadership qualities such as adaptability, flexibility, dependability and accountability; much of the work is self-appointed, and requires a high degree of professional independence and self-discipline.
(Program Management – 30%)
-Understands services, policies and procedures related to assignments specifically and Housing in general.
-Applies this knowledge to the daily tasks and communication with customers (namely students, parents and other university employees). Clearly explains and interprets assignment information to clients/customers and staff.
-Receives information in various forms and
determines the appropriate method of processing.
-Edit and proofread correspondence, reports and materials for publication.
-Assists with coordination/completion and quality of clerical work for the office which includes answering telephones, providing information to staff and students, routing calls to appropriate person/s, preparing outgoing mail, bulk mailings, creating correspondence, copying, and maintain filing system.
(Decision Making – 25%)
-Identifies and understands issues, problems, and opportunities in the assignment area.
-Uses effective approaches for choosing a course of action or developing appropriate assignment solutions.
-Utilizes office equipment and other relevant technology (i.e. RMS, Banner, credit card machine, etc.) to meet the needs of the assignment area as well as the University.
-Handles confidential information regarding ADA, behavioral/discipline issues, and other sensitive information for students.
(Client/Customer Service – 25%)
-Corresponds with incoming and current students regarding occupancy status. Clearly convey information and ideas through various forms of media to individuals or groups.
-Present assignment information clearly and effectively in written form; adjust language or terminology to meet the needs of the audience using correct grammar, organization and structure.
(Information/Records Administration – 20%):
-Maintains accurate student housing files and records through database systems as well as paper/non-computerized systems. Compiles, assimilates and organizes assignments information in printed and electronic form.
-Review assignment data and apply knowledge of data collection, storage, organization manipulation and/or analysis of data.
-Monitors, reconciles and updates charges for housing assignments.
-Works within multiple semesters and multiple systems for accurate housing assignments and records.
Preferred Years Experience, Skills, Training, Education
-Graduation from high school and two years of progressively responsible administrative/office management experience. Including some experience as a lead worker or an equivalent combination of training and experience.
-Must be on campus for staff training, opening, and closing of the academic year, and major University events.