CAPS Psychiatry Care Manager (9313C)
At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.
We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles
, our Principles of Community
, and our Strategic Plan
Application Review Date
The First Review Date for this job is: November 27, 2019
As a national collegiate leader, UC Berkeley's University Health Services (UHS) provides comprehensive medical, mental health, insurance and health promotion services to all Berkeley students, and a variety of health programs for faculty and staff. Approximately 65,000 visits occur annually including Primary Care, Urgent Care, Occupational Health and Specialty Clinics. Services are designed to minimize the impact of illness, emotional distress and injury on studies and work. Coupled with health promotion and public health programs, UHS reaches all segments of the Berkeley campus community. Learn more about us by visiting uhs.berkeley.edu
- Assists and supports Psychiatry team by providing case management of patients, especially those requiring coordination of care between multiple UHS services (e.g. Psychiatry and Primary Care) and/or external providers by:
- Providing case management for Psychiatry patients not receiving such services from an involved counselor in CAPS, Social Services or Primary Care.
- Case management may include: regular phone or in-person patient visits, responding to patient-initiated contacts by phone or secure message, identification of patient-centered solutions to overcoming barriers to care, facilitation of internal and/or external referrals, health system navigation, completing requested or required documentation, advocacy and communication with campus or community partners, coordination of multidisciplinary case conferences as needed, tracking patients lost to follow-up.
- Working with patients to develop a patient-centered care plan, which may include employing various psychosocial and psychological techniques (e.g., behavioral activation, problem solving, goal setting, motivational interviewing and harm reduction techniques)
- Documenting patient progress, treatment recommendations, interventions and patient response in the EHR and other required systems so as to facilitate the sharing of information with other involved providers and coordination of care.
- Tracking patients who have not followed-up with treatment recommendations and working with Psychiatry providers and patients to determine the need for follow-up and barriers to treatment adherence.
- Assists patients and Psychiatry team in supporting psychotropic medication management as prescribed by Psychiatry providers, focusing on treatment adherence monitoring, side effects, and effectiveness of treatment:
- May track patient symptoms, side effects, laboratory results, procedure results, and/or consultation results.
- Participates in regularly scheduled caseload consultation with the Chief of Psychiatry.
- If the patient is not participating in treatment, the Psychiatry Care Manager works with the patient and other clinical staff to identify and address the barriers to treatment adherence.
- For patients without current mental health support, provides support for patients awaiting initial Psychiatry appointment and communicates acute issues to Psychiatry provider.
- Works with any involved counselor to follow up with at-risk patients who miss initial Psychiatry evaluations.
- Participates in weekly Psychiatry Team Meetings.
- Works directly with all clinic providers, support staff, other professionals and supervisors to ensure that the patient is receiving all applicable integrated health services aimed at improving the patient's physical and mental health.
- Supports colleagues by offering and accepting assistance, sharing information, and utilizing resources effectively.
- Participates in regularly scheduled and clinically indicated ad hoc consultation meetings with colleagues to discuss relevant aspects of patient care and help to ensure positive patient outcomes.
- Works with providers referring patients to the Psychiatry service to ensure appropriate and streamlined access to care.
- Demonstrates an active investment in organizational and unit goals to improve customer service.
- Promotes the development of collaborative relationships with peers and other health professionals by articulating practice issues and communicating through appropriate organizational channels.
- Assumes responsibility for obtaining and sharing relevant information to enhance teamwork and the delivery of quality patient care including collaboration in the preparation of patient education materials.
- Participates in staff meetings.
- Demonstrates concern, courtesy and empathy for the patient.
- Assesses learning needs and utilizes principles of teaching and learning in the education of patients and colleagues.
- Handles conflict situations appropriately and works towards resolution.
- Implements University and UHS policies and procedures to assure a consistently high level of patient care, safety and customer service.
- Uses shared decision-making techniques to work proactively with the patient around the care plan and communicates plan to the care team.
- Assists with monitoring and tracking patients as they navigate services within University Health Services and referrals to off-campus treatment.
- Routinely conveys information from contacts with the patient to the appropriate care providers through the Electronic Health Records system.
CARE MANAGEMENT DEVELOPMENT
- Identifies improvements to systems, practices, and procedures and advocates recommendations to leadership.
- Works with Psychiatry team and leadership to develop protocols aimed at improving care delivery for at-risk patients and support Psychiatry providers using such protocols.
- Develops, maintains, and shares internal UHS, campus, and community resources as appropriate with patients and staff to promote efficient quality care.
- Adheres to principles of quality, customer oriented standard.
- Demonstrates professionalism, courtesy, and sensitivity in all interactions with patients and staff.
- When assigned, actively participates on UHS committees and/or the development of new programs/ideas.
- Documents and refers administrative inquiries, patient complaints/concerns to appropriate supervisors.
- Is knowledgeable of patient rights and responsibilities, rules of confidentiality and patient privacy.
- Readily accepts additional responsibility including assisting with the evaluation of unit operation/efficiency.
- Maintains patient records appropriately including confidentiality and completeness of notes. This includes written and electronic records.
- Is knowledgeable of UHS and campus departments, services, locations.
- Is knowledgeable of operational, administrative, business, and personnel policies.
- Works collaboratively with University Health Services staff.
- Demonstrates flexibility and adaptability as health care practices and related technology change.
OTHER DUTIES AS ASSIGNED
- Masters in Social Work, Marriage and Family Therapy, or Counseling and current California state license (LCSW or MFT) or ability to obtain a California license by position start date.
- Experience in the assessment of and ability to work with high risk populations, including severe and complex mental health concerns.
- Advanced intervention skills, including case management and evidence-based psychosocial and psychotherapeutic approaches.
- Working knowledge of college developmental and mental health issues including dual diagnoses.
- Experience working with and commitment to addressing the needs of multicultural and marginalized populations.
- Effective verbal and presentation skills, computer literacy.
- Working knowledge of applicable laws and standards of professional conduct.
- Expertise working in a collaborative manner with diverse patient groups, medical and mental health staff, and campus and community partners.
- Effective skills in communication, coordination and consultation.
- At least 3 years post-licensure.
- Experience working with multicultural and marginalized college student populations in university counseling.
- Working knowledge of electronic health records.
- Interest in continuing development of this new role.
Salary & Benefits
For information on the comprehensive benefits package offered by the University visit:
How to Apply
Please submit your cover letter and resume as a single attachment when applying.
This is a career appointment at 50%-100% FTE
Employment is contingent on successful completion of: Background Check, Acceptable Medical Evaluation that includes infectious disease surveillance and proof of current required vaccinations or immunity levels, and successful credentials verification (if applicable).
Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
This position has been identified as a Mandated Reporter required to report the observed or suspected abuse or neglect of children, dependent adults, or elders to designated law enforcement or social service agencies. We reserve the right to make employment contingent upon completion of signed statements acknowledging the responsibilities of a Mandated Reporter.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see: http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
For the complete University of California nondiscrimination and affirmative action policy see:
To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucb/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=21&JobOpeningId=2624&PostingSeq=1