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  • Customer Support Representative - Auxiliary Services

    Tufts University

    Overview


    Auxiliary Services is comprised of a diverse group of revenue-generating auxiliary enterprises that directly support student life, the Tufts community, and the academic mission of the University. Auxiliary Services includes; conference & event services, contracted catering and cafés, university campus store, vending, laundry, mail services, parking and transportation services, student ID services, and other revenue-generating enterprises.



    What You'll Do


    Provide general customer service for areas within auxiliary services, including parking, ID services, transportation, conference and events, and other areas as needed.



    • In addition, they will provide general administrative functions for auxiliary services, including assisting with keys, processing purchase orders, reviewing ticket violations, and other business administrative functions.

    • This position will be in-person based on the Medford Campus but may require occasional support for our Grafton and Boston campuses.



    What We're Looking For


    Basic Requirements:



    • Knowledge and experience typically acquired through the completion of a High School Diploma or equivalent with 2+ years customer service experience

    • Effective communication, time management, and critical thinking skills

    • Valid driver’s license with clean driving record

    • Basic computer knowledge and or skills using Microsoft Office

    • Ability to work independently and as a team member

    • Ability to work in a fast-paced, dynamic environment


    Preferred Qualifications:



    • Basic database skills preferred.



    Pay Range

    Minimum $21.80, Midpoint $25.95, Maximum $30.10
     

    Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.


 


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