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  • User Experience & Documentation Specialist
    Center for Information Technology & Services
    Alcorn State University

    The incumbent produces the human-machine interaction for software applications developed and maintained by the Center for Information Technology Services.
















     
     

    Knowledge Skills and Abilities

     

    Knowledge of wire framing and/or prototyping tools and methodologies
    Knowledge of core GUI and WUI principles and practices
    Excellent communication skills, verbal, written and interpersonal
    Ability to solicit and incorporate diverse perspectives
    Ability to effectively engage and leverage peer feedback
    Ability to influence cross-functional teams without formal authority
    Ability to effectively multitask
    Ability to effectively execute against aggressive timetables
    Ability to design web and mobile solutions for enterprise platforms
     
     

    Essential Job Functions

     

    Assists with ensuring the university complies with accessibility standards
    Contribute to writing and updating communication and technology policy, procedures,
    and training manuals. 
    Manages university Mobile App/Banner Self-Service
    Assists with the university’s website/content
    Manages university workflows via Banner/Microsoft
    Assists with Enterprise Applications implementation
    Troubleshoot issues with Enterprise end-users
    Conduct specialized inquiries resulting in organization, analysis, interpretation and dissemination
    of information pertinent to project/data issues in administrative planning, decision-making, research objectives, and pertinent regulations.
    Liaison for several Banner Modules and Enterprise Applications 
    Documents all processes for Enterprise Applications and LMS
    Keep inventory of Enterprise Applications & LMS contracts and service agreements 
    Other duties as assigned
     
     

    Qualifications

     

    Master’s Degree equivalent experience
    One (1) year related experience


     

 


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