Refer a Friend or Colleague

If you would like to let a colleague know about this job, you can enter your name, e-mail address, your colleague or friend's name, and a short message below.

Your friend/colleague will receive an e-mail containing your message and the abreviated job description shown below.

Tell a Friend or Colleague About This Job

  •  
  •  
  •  
  •  
  •  
  • Instructional Support Technician

    University at Buffalo



    Instructional Support Technician



    Position Information

    Position Title: Instructional Support Technician
    Department: SSW IT
    Posting Link: https://www.ubjobs.buffalo.edu/postings/58634
    Job Type: Full-Time

    Posting Detail Information

    Position Summary


    The University at Buffalo Graduate School of Social Work is seeking an Instructional Support Technician. The Instructional Support Technician provides IT technical support to the schools instruction, research, and public service missions.

    In this position, you will:



      • Work as a member of an IT team in a Windows 11, Windows Server, iOS, and Android environment providing technical support.

      • Perform a variety of computer-related support tasks and respond to the IT Service Request System.

      • Provide support for the schools desktop refresh and equipment purchase by imaging, deploying, personalizing, and maintaining computers.

      • Provide end-user assistance involving analysis, identification of problems or needs, implementing solutions, and required system adaptations.

      • Implement and support UB security policies.

      • Perform other duties relevant to the area of technical and software support within the school (e.g., tracking the resolution of technical issues, authoring documentation, and identifying processes for continued service improvement).

      • Use current IT tools: Microsoft 365, Microsoft Defender Endpoint, Microsoft Teams, Microsoft SCCM, Spirion, Zoom, Cisco VPN, Lansweeper, OneDrive, Box, and additional in-house tools.

      • Report to the Director Technology Services.




    The nature of the position requires analytical thinking skills and the ability to troubleshoot and resolve problems. Successful candidate will have a strong customer service orientation, with the ability to anticipate customer needs .Effective time management and the ability to prioritize are essential, as multiple technical issues may arise with little or no warning.

    The Instructional Support Technician must continually remain proficient instate-of-the-art-technology for relevant computing platforms, operating systems, applications, procedures, and techniques.

    Outstanding Benefits Package
    Working at UB comes with benefits that exceed salary alone. There are personal rewards including comprehensive health and retirement plan options. We also focus on creating and sustaining a healthy mix of work, personal and academic pursuit - all in an effort to support your work-life effectiveness. We support your growth and development through our career coaching and training department and we qualify as a public service loan forgiveness organization. Learn more about the great benefits the University at Buffalo has to offer.


    About The University at Buffalo
    The University at Buffalo (UB) #ubuffalo is one of Americas leading public research universities and a flagship of the State University of New York system, recognized for our excellence and our impact. UB is a premier, research-intensive public university dedicated to academic excellence. Our research, creative activity and people positively impact the world. Like the city we call home, UB is distinguished by a culture of resilient optimism, resourceful thinking and pragmatic dreaming that enables us to reach others every day. Visit our website to learn more about the University at Buffalo.


    University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.

    Minimum Qualifications


    • Bachelors degree in Computer field or a related field is required.

    • At least two (2) years of experience providing face-to-face end user technical support.

    • A general understanding of TCP/IP, Active Directory, Windows Server, and Desktop GPOs.

    • Demonstrated ability to diagnose problems and perform maintenance on personal computers, notebook computers, wireless devices, application software, operating systems, and related peripheral devices.

    • Experience implementing secure computing technologies and practices (e.g., disk encryption, anti-virus, firewalls, GPO security polices, automated patching, configuration profiles, and file system permissions).

    • Analysis, design, and programming/scripting experience with client-server technologies.



    Preferred Qualifications



    • Experience in a higher education setting is preferred.

    • Graphic creation and editing.

    • PowerShell and command scripting.

    • SQL language.

    • Working knowledge of ASP IIS WEB coding.

    • Working knowledge of HTML/JavaScript.



    Physical Demands



    • Moving computer equipment



    Salary Range
    $58,000 - $63,000

    Special Instructions Summary

    Is a background check required for this posting?
    No

    Contact Information

    Contact's Name: Deborah Hill
    Contact's Pronouns:
    Contact's Title: Assistant Director, Technology Services
    Contact's Email: dahill2@buffalo.edu
    Contact's Phone: 716-645-1239

    Posting Dates

    Posted: 08/25/2025
    Deadline for Applicants:
    Date to be filled: 10/06/2025








    jeid-35515d7145a6f444bfc49072c5bedd56


 


RSS for the latest higher education jobs
Atom for the latest higher education jobs
Need a Sabbatical Home?
AcademicHomes.com

Academic Homes