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  • Manager, Voice and Data Installation and Repair
    Network and Communication Services
    University at Buffalo, The State University of New York

    Position Summary


    Network and Classroom Services is seeking a Manager of Voice and Data Installation and Repair. In this role you will manage two technical teams supporting the voice and data infrastructure at the University at Buffalo. As a manager, it is expected that you will mentor and develop employees, including developing training plans and ensuring your teams share skills and knowledge. As a leader it is expected that you will understand the technical environment surrounding the voice and data infrastructure at the University.

    Responsibilities:



      • Coordinate with university constituencies to meet needs and deliver consistent services.

      • Ensure compliance with federal, state, and institutional regulations and policies including FERPA, HIPPA, Kari’s Law, RAY BAUM’s Act, CMMC, etc.

      • Plan, assess risks, budget, and manage service lifecycles.

      • Consult, project manage, and develop IT policies.

      • Maintain inventories and recommend resources.

      • Supervise personnel: Monitor workloads, communicate issues, and handle administrative tasks.

      • Mentor and develop employees, schedule work, and maintain service coverage.

      • Recruit, retain, and manage team performance and handle personnel issues.

      • Provide technical advice and stay updated on current and emerging technologies.



     



    Additional Information:

    It is a great time to join UB Information Technology (UBIT)! Our staff are highly skilled and motivated to succeed and have cutting-edge training and technical resources at their disposal. For more information about UBIT visit our website. All the duties and responsibilities listed above continue to occur in a 24×7 environment, therefore, working extended hours, holidays, or varied hours may be required.


    Learn about our BENEFITS, where we prioritize your well-being and success to enhance every aspect of your life.


    Learn more about what it looks like to be a part of the University at Buffalo community.


    University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.

    Minimum Qualifications




      • Bachelor’s degree with 3 years of experience OR Master’s degree with 1 year of experience; Equivalent combination of education and experience will be considered. This experience should encompass many technical aspects of network and communication services in a large environment with more than 1000 users.

      • Two years of experience in managing a technical team.

      • Technical Knowledge of Telephone/voice Services, network installation and support, network vendor equipment, network protocols and related tools .

      • Must have the ability to demonstrate that the candidate can meet the transportation needs of this position.

      • Applicants must be authorized to work in the United States on a full-time basis without visa sponsorship.



     


     

    Preferred Qualifications



    • Proven of experience managing voice services, preferably Cisco Call Manager, MS-Teams, or another cloud-based telephony service.

    • Three years of experience managing a technical support team, preferably in the networking field.

    • Demonstrated supervisory skills.

    • Technical Knowledge of:


        • Telephone/voice Services (VOIP, MS-Teams, Cisco Call Manager, Contact Centers, life-safety systems, overhead paging)

        • Network installation and support (troubleshooting, ticket management, vendor/contractor management)

        • Network Vendor equipment (Cisco, Juniper, Aruba, Fortinet)

        • Network Protocols and related tools (IP, IPv6, DNS, DHCP, OSPF, BGP, VxLAN, 802.1x,



       




    Physical Demands



    • Occasionally ascends or descends a ladder, use standard telecommunications tools/ equipment, and differentiate colors used for standard wire coding.

    • Able to visit active construction sites


 


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