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Computer Resources Specialist (4804C) 71963

About Berkeley

At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.

At UC Berkeley, we believe that learning is a fundamental part of working, and our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. To find out more about how you can grow your career at UC Berkeley, visit grow.berkeley.edu.
Departmental Overview

Berkeley Summer Sessions, Study Abroad, University Extension, and Osher Lifelong Learning Institute (SSALLEX) is the trusted educational provider for students at all stages of their academic and professional journeys. As the extended educational division of the University of California, Berkeley, SSALLEX fulfills an essential part of the University's mission to extend access to this world-renowned university's research and scholarship to a global community.

A vibrant, inclusive, and dynamic organization, SSALLEX welcomes 60,000 visiting, current, and potential Berkeley students studying across a wide range of programs, including year-round courses, Fall Program for First Semester, post- baccalaureate programs, visiting student experiences, study abroad programs, global internships, summer minors, professional certificates, and year-round offerings for older adults. On-campus and online offerings allow students from all across the globe to receive a Berkeley education.

SSALLEX works closely with faculty, academic units, international business partners, parents, and central campus service providers to extend the reach of the university's world-renowned network of instructors, experts, and professionals. We create rich learning experiences to develop skill sets and critical minds and motivate our students to be the change they want to see.

The UC Berkeley SSALLEX Classroom Technology Services team is a branch of the overarching IT division. A primary function of the Classroom Technology Services team is to support students, instructors, and academic support staff hosting courses and events in our brick and mortar facilities. Our support offerings range from software licensing and application installation on classroom lectern computers, to audio visual set-up and support for public panel events and internal offerings. Additionally, the team provides support to the SSALLEX administrative helpdesk; managing ticketing queues, processing onboarding/offboarding of staff, laptop deployments, permission access to mission critical systems and departmental drives.
Responsibilities

• Under general supervision operates and monitors all installed computer systems, network systems and ancillary equipment in accordance with established operating procedures, policies and production schedules.


• Provide level I technical support for AV equipment, peripherals, software and network. Install, repair, configure and setup computers, operating systems, and application software in both academic and administrative environments. Provide scheduled maintenance and support for computer and audio-video equipment. Evaluate and diagnose hardware and equipment failures. Document all additions, configuration changes to workstations.


• Utilizes proper diagnostic techniques and problem solving skills to resolve the specific technical and / or equipment problems; document and provide detailed information about the action taken, and escalate problems to shift manager as required.


• Provides level I technology support; This includes the use of technology for classroom based and distance learning courses. Responds to requests for assistance with classroom and administrative computers, network and software problems in a timely manner. Support the use of equipment and software such as Windows and/or MacintoshPCs, video conferencing tools such as Zoom, Adobe Connect, document cameras, data projectors, DVD/VHS players, video cameras, microphones and tablets.


• Facilities Support; Assist with the installation of TV screens, computer carts, tables and other furniture used in classrooms. Mount equipment to walls, ceilings or floors. Set up electrical equipment to support the use of laptops, tablets and other mobile technologies.Installs and de-installs servers or like equipment into server racks utilizing equipment lifts and hand tools.


• Provide general classroom support, assist with set-ups, stock classroom supplies, Respond to and provide on-site support to instructors and students. Open and close facilities. Resolve room scheduling issues as needed.


• Under general supervision, provide general administrative helpdesk assistance via ticketing system.

Required Qualifications

• Demonstrated ability to lift over 50lbs. with or without accommodation.


• Must be willing to work shifts, weekends and holidays as required. In person, onsite position.


• Experience installing, configuring and troubleshooting Windows and Macintosh desktop computers.


• Experience supporting Audio-Visual equipment such as TVs, video cameras, document cameras, wireless microphone systems, etc.


• Proven experience resolving issues with Micrsoft Office, Google Suite, Zoom, Adobe Connect, Google Groups, as well as other typical desktop applications.


• Must have excellent oral and written communication skills, customer service, and organizational and problem solving skills.


• Must be able to work in a team environment, have a desire to constantly learn new technologies and to share knowledge with team members.


• Must be able to work independently and take initiative.


• Must be able to interact effectively and courteously with a diverse group of users, including instructors, student and team members.


• High school diploma and/or equivalent experience/training.

Salary & Benefits

This is a 50% (20 hours per week), 9-month (limited) position.

This position is eligible for CORE benefits. For information on the benefits package offered by the University, please visit the University of California's Compensation & Benefits website.

Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.

The budgeted hourly range that the University reasonably expects to pay for this position is $30.35 (step 1.0) - $43.83 (step 17.0).
How to Apply

To apply, please submit your resume and cover letter.
Referral Source info

This job is part of the Employee Referral Program. If a UC Berkeley employee is referring you, please ensure you select the Referral Source of "UCB Employee". Then enter the employee's Name and Berkeley email address in the Specific Referral Source field. Please enter only one name and email.
Other Information

This position is governed by the terms and conditions in the agreement for the Technical Unit (TX) between the University of California and the University Professional and Technical Employees (UPTE). The current bargaining agreement manual can be found at: http://ucnet.universityofcalifornia.edu/labor/bargaining-units/tx/index.html
Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant, please see the U.S. Equal Employment Opportunity Commission poster.

The University of California's Affirmative action policy.

The University of California's Anti-Discrimination policy.


To apply, visit https://careerspub.universityofcalifornia.edu/psc/ucb/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&JobOpeningId=71963&PostingSeq=1&SiteId=21&languageCd=ENG&FOCUS=Applicant