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  • Director of Guest Experience and Operations *Search Extended and Revised*
    Liberty Hall Academic Center
    Kean University

    Reporting to the Executive Director of Liberty Hall Academic Center, the Director of Guest Experience and Operations (Director III) is responsible for growing audiences for the University Galleries and historic site Liberty Hall, bringing new retail opportunities generating revenue streams and influencing organization-wide commitment to guest experience, including assessing, analyzing and driving the overall quality of the guest experience and daily operations of the University Galleries and Liberty Hall Academic Center facility. The Director will manage an annual calendar to ensure maximum exposure for the site and strong revenue lines and schedules full-time and part-time staff, student workers and volunteers. This position will establish and oversee pop-up retail functions.

    The Director will lead a number of guest-facing functions and will be responsible for monitoring, coordinating and evaluating the work of all departments as it relates to the experiences that the Liberty Hall Academic Center and University Galleries deliver to guests and students in preparation for and during their visit. This position requires a flexible schedule including evening and weekend hours.

    [b]Qualifications:[/b] Bachelor’s degree from an accredited college and a minimum of three years of progressively responsible experience managing operations and guest relations within a hospitality, attraction, cultural institution or similar highly customer/guest centric environment is required. The ideal candidate may have experience from a “best-in-class” retail, healthcare or service provider that embodies a highly “service-oriented” culture for customers.

    [b]Application:[/b] Please send cover letter, resume and contact information for three professional references to: Ms. Lynette Zimmerman, Executive Director of Liberty Hall Academic Center, via email to Previous applicants need not apply. Candidacy review begins immediately and continues until appointment is made. Official transcripts for all degrees and three current letters of recommendation are required prior to the starting date of employment.


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