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Job ID: 133213

Student Services Advisor Undergraduate (4576U) Job
University of California Berkeley

Date Posted Nov. 8, 2019
Title Student Services Advisor Undergraduate (4576U) Job
University University of California Berkeley
Berkeley, CA, United States
Application Deadline Open until filled
Position Start Date Available immediately
  • Professional Staff
  • Student Services

Student Services AdvisorUndergraduate (4576U) Job

About Berkeley

The University of California, Berkeley, is one of the world's most iconic teaching and research institutions. Since 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world. Berkeley's culture of openness, freedom and acceptanceacademic and artistic, political and culturalmake it a very special place for students, faculty and staff.

Berkeley is committed to hiring and developing staff who want to work in a high performing culture that supports the outstanding work of our faculty and students. In deciding whether to apply for a staff position at Berkeley, candidates are strongly encouraged to consider the alignment of the Berkeley Workplace Culture with their potential for success at

Application Review Date

The First Review Date for this job is: 12/13/19

Departmental Overview

The College of Engineering (COE) at UC Berkeley is recognized for its educational and research excellence, consistently ranking among the top three Engineering colleges in the United States. With more than 250 regular faculty members, 1, 800 graduate students and 3,200 undergraduate students located in seven academic departments, Engineering is the second largest college on the Berkeley campus. Operating expenditures for the College as a whole exceed $230 million annually. Research expenditures amounting to approximately 20% of campus total are administered separately by the Engineering Research Support Organization (ERSO).

The Industrial Engineering and Operations Research (IEOR) Department is an academic department within the College of Engineering. Academic positions include 15 tenure track faculty, 5 other senate positions, 6 emeriti, 11-13 lecturers, and about 8-10 visiting scholars. IEOR Department serves approximately 120 Masters of Engineering (MEng), 60 MS /PhD students, and 134 undergraduate students.

This position serves as the primary student services advisor for IEOR undergraduate students both the BS program offered in the COE, and the BA (ORMS) offered in the College of Letters and Sciences (L&S). This includes acting as information resource, consultant, and often confidante to the students, many of whom are international students. The incumbent functions independently with a minimum of supervision and must be able to solve complex and unprecedented problems. This position is expected to make decisions and recommendations autonomously and proactively. The Incumbent must have strong communication skills to accurately and sensitively convey information to students, faculty, staff and other university offices regarding undergraduate student affairs, curriculum, and course scheduling. The position may supervise non-academic student employees. The position will interact closely with the IEOR department team, Engineering Student Services, and central campus undergraduate affairs units. Assignments are made by the Department Manager.


50% Academic Advising: Identifies and refers for resolution intricate student issues/grievances such as alleged discrimination, complex grade dispute issues, and students' personal crises; recommends petition exceptions that affect the requirements of multiple departments; facilitates new course approval through interaction with the Coordination of College Policy, Academic Senate, or similar organization.

Identifies student needs and potential problems, using experience and prudent judgment to propose directions and bring problems to resolution.

Prepares and manages statistical information regarding classes, enrollment, admissions, affirmative action, etc. Researches and prepares requests for changes in department policy in areas such as admissions, enrollments, and curriculum based on analysis and assessment of current trends and policies.

Academic Administration

Administers various aspects of IEOR courses, including scheduling courses, monitoring enrollments, scheduling classrooms (general assignment inventory and non-general assignment space), and serves as liaison to faculty/lecturers. Ensures that faculty enter grades for courses in a timely manner. Recruits and hires GSI's. Coordinates course evaluations. Orders course materials, including readers and books. Acts as main resource for IEOR students with course enrollment issues or questions. Obtains and submits course grades and distributes and processes evaluations of instructors and assistants for all courses.

Responsible for all duties associated with course scheduling. Devises curriculum planning in collaboration with the department chair, faculty, and with other departments, to ensure students' progress through course sequences, avoiding conflicts, and ensuring compliance with campus-wide policies. Prepares preliminary and final class schedules for each semester, planning specific class times to minimize conflicts in student and faculty schedules. Manages departmental classroom space and scheduling and prepares final schedule of classes.

Gathers data and materials to support the chair and head undergraduate advisor in preparing the ABET review.

20% Recruitment and Admissions: Advises department on outreach strategies, and helps identify targeted institutions to meet organization's goals; coordinates, reviews and

advises chair, head undergraduate advisor, and faculty on transferability and applicability of non-UC Berkeley courses.

Monitors trends in admissions and distribution of students. Works with the graduate division to develop annual enrollment targets and admissions allotments, with careful consideration to resource constraints.

Coordinates recruitment activities. Plans and implements complex, high-visibility student events such as commencement reception, Cal Day, the open house, for undergraduate student recruitment, and orientations. Participates actively in COE recruitment and orientation programs.


Applying advanced Student Services concepts, provides the most complex student services to the organization's management, faculty and students.

5% Within an academic department provides, and makes recommendations for, the improvement of the: BS/BA degree programs.

5% Department Policies: Advises chairs on the formulation of department policy by advising them on areas needing clarification and identifying solutions; analyzes the consequences of organization's academic policies and recommends new or changed policies; recommends solutions to organization's problems without precedent.

5% Financial Aid: In coordination with Department Manager, provide department Chair with information needed to support annual TAS request. Administers the annual department undergraduate student awards/prizes, including Departmental Citation, Outstanding ORMS student, and other awards/prizes.

5% Career Counseling: Advises department management regarding enhancement of the organization's strategic plan for career counseling and placement services. Utilizing an in-depth knowledge of the field, counsels students on post-degree employment opportunities and practices.

Required Qualifications
  • Advanced knowledge of advising and counseling techniques.
  • Skills in monitoring/assessing people, processes or services, to make improvements.
  • Skills in project management, social perceptiveness to be aware of others' reactions and understanding why they react as they do.
  • Ability in problem identification, reasoning, ability to develop original ideas to solve problems, persuasion, leadership.
  • In-depth knowledge of the field's post-degree employment opportunities and practices.
  • Interpersonal skills. Multicultural competencies; ability to work with diverse populations.

Preferred Qualifications
  • Knowledge of University-specific computer application programs and knowledge of University and departmental principles and procedures involved in risk assessment and evaluating risks as to likelihood and consequences.
  • Bachelors degree in related area and/or equivalent experience/training.

Salary & Benefits

For information on the comprehensive benefits package offered by the University visit:

*Salary commensurate with experience.

How to Apply

Please submit your cover letter and resume as a single attachment when applying.

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:
For the complete University of California nondiscrimination and affirmative action policy see:

To apply, visit


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