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Job ID: 183371

IT Software Distribution Spec
Tufts University


Date Posted Apr. 6, 2022
Title IT Software Distribution Spec
University Tufts University
Somerville, MA, United States
Department The Trustees of Tufts College
Application Deadline Open until filled
Position Start Date Available immediately
 
 
  • Classified Staff
  • Information Technology
 
 

Overview

Tufts Technology Services (TTS) is a university-wide service organization committed to delivering technology solutions in support of Tufts’ mission of teaching, learning, research, innovation, and sustainability. With staff across all of Tufts’ campuses, as well as a 24x7 IT Service Desk, we collaborate with schools and divisions to meet the demands of a global, mobile community. We promote a collaborative, flexible work environment, embrace diversity and inclusion, and encourage personal and professional development.  Learn more about TTS on https://it.tufts.edu/


What You'll Do

The IT Software Distribution Specialist is responsible for managing distribution, managing license files, and handling requests of desktop/client software applications supported by Tufts Technology Services. The responsibilities include securing software license keys, install files, managing self-service model, managing incident tracking queue, and understanding software license requirements. Work closely with Client Support Services, Desktop Engineering, and various TTS technical teams as well as our software vendors, to provide appropriate software information to Tufts Community. They will also be responsible for working with our self-service vendor to identify new processes and/or streamlining the efficiency of existing software distribution processes, especially as relates to self-service and ease of access to community.

 

This job involves responsibilities that are performed in a remote working environment.


What We're Looking For

• Knowledge and experience typically acquired through an Associate’s Degree plus five years of experience in a professional environment OR a High School Diploma plus 7 years of related professional experience.
• Knowledge of configuration and installation of Microsoft Windows, macOS, Microsoft Office suite, Antivirus software, TCP/IP. Also knowledge of endpoint management solutions such as Microsoft InTune, Microsoft SCCM/MECM, JAMF Pro/Casper.
• Demonstrated experience with interpreting permitted uses and restrictions in software license contracts to assess the distribution to community.
• Extensive knowledge of compliance pertaining to the implementation, distribution and utilization of the various software license models described within software licensing agreements.
• Strong knowledge of trouble ticket systems (e.g. Service Now, ZenDesk, Remedy)
• Strong organizational, analytical skills, and attention to detail skills are a vital part to the overall success of this position.
• Must have excellent time management skills
• Demonstrated ability to deliver professional customer service, consultation, effective team, and project work.

 

Additional Preferred Experience, Education, etc.

 

Experience in higher education environment
• Experience in IT environment
• Bachelor’s Degree in Information Technology

 


 
Please reference AcademicKeys.com in your cover letter when
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Contact Information

 
Please see the job description for contact details
pertaining to this university job announcement.

 

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