Job Number 2107048
Closing Date: 08/06/2021
Take me to ACC’s online application.
Monday through Friday 8-5; some evenings until 7 and some weekend hours from 10:00 am to 4:00 pm
Specialist 6/118 ($32,022.00 – $45,745.00)
Supervisor, Admissions & Records
Criminal Background Check
Pre-employment criminal background checks are required for all Staff and Faculty positions. Pre-employment urinalyses drug screens are also required for all top candidates considered for positions in ACC’s College Police department.
Austin Community College (ACC) is a public two-year institution that serves a diverse population of approximately 41,000 credit students each fall and spring semester. We embrace our identity as a community college as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriately applied baccalaureate degrees, in our service area.
As a community college committed to our mission, we seek to recruit and retain a workforce that:
Reflects the diversity of our community.
Values intellectual curiosity and innovative teaching.
Is attracted by the college mission to promote equitable access to educational opportunities.
Cares about student success and collaborates on strategies to facilitate success for underrepresented populations.
Welcomes difference and models respectful interaction with others.
Engages with the community both within and outside of ACC.
The Austin Community College District promotes student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training in its service area.
For more information, see http://www.austincc.edu/about-acc/mission-statement.
Commitment to Equity and Inclusion
ACC is committed to the ongoing systemic changes needed to ensure the increased recruitment, inclusion, retention, and completion of historically underserved and underrepresented populations. Through continual strategic community engagement and professional development of administrators, faculty, staff, and students, the college demonstrates its dedication to fostering a culture and climate for equitable outcomes.
As an open-access and low-cost institution, ACC is proud to serve a diverse student body. Dedicated faculty members are excellent professors who help students achieve their educational goals and are sensitive to the diverse cultures and socio-economic backgrounds of our students. The College values and is committed to equity, diversity, and inclusion throughout the College community.
General Statement of Job
To provide high volume of interactions, academic advising, follow-up and related support to new applicants through the enrollment and initial career pathway process at Austin Community College (ACC) striving to remove obstacles in their college and career path. Responsible for providing consistent information regarding all areas of Enrollment Services. Performs a variety of activities to ensure the efficient and effective operations of the district-wide enrollment services department.
Description of Duties and TasksEssential duties and responsibilities include the following. Other duties may be assigned.
Represents Enrollment Services and acts as a liaison to departments, sharing information and updates regarding enrollments services.
Provides enrollment and/or academic advising to applicants by reviewing areas of study, explaining career options along with various degree plans, college readiness, assessment, TSI compliance, adjustment to college life, study habits, financial wellness, financial aid information, steps to enroll, and career and transfer options to consider.
Receives, records, and identifies requests via phone, email, and web from prospects, applicants, current students, faculty and staff. Maintains and updates records and files.
Conducts communication campaigns with outbound calls, emails, or social media to applicants who have started or submitted their application.
Contacts applicants within the specified time frame to confirm they are on track with the enrollment process and provide any assistance needed.
Gathers, compiles and enters data, producing routine and specialized reports and documents; maintains web pages, student information database, files, records, logs and other tracking systems. Assists applicants with account resets.
Serves as referral to students for services when needed.
Resolves problems and issues referred by other departments across the college.
Research challenges and determine course of action; makes independent determinations, decisions and recommendations. Refers issues to appropriate college’s resource when needed.
Records and resolves all application processing errors; monitors progress through to resolution.
Works collaboratively with other Student Affairs areas, Instructional Units. Is an expert in one Area of Study and supports all other Areas of Study as needed.
May staff Enrollment Centers when direct student support is necessary for enrollment campaigns. May move to other campus locations as needed.
KnowledgeMust possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
College enrollment requirements.
Customer service techniques and practices.
Office procedures and practices.
Best practices for higher education recruitment and enrollment strategies.
College admissions, procedures, programs, careers, and courses.
Student database systems.
Constituent Relationship Management (CRM) Recruit or other contact management systems.
Multicultural education programs and systems.
Understanding testing techniques and test results.
Principles of research, public relations, publicity, and especially marketing to new students.
SkillsMust possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Maintaining an established work schedule, which may include evenings and weekends.
Establishing rapport and maintaining effective working relationships.
Effectively using interpersonal and communications skills, including the use of tact and diplomacy.
Making individual and group presentations.
Interacting with persons of diverse backgrounds.
Maintaining confidentiality of work-related information and materials.
Able to establsh rapport and engage students/prospective students and working with them in overcoming enrollment obstacles.
Critical thinking and problem solving skills.
Effectively using organizational and planning skills with attention to detail and follow through.
Use a variety of spreadsheet, word processing, database, and presentation software.
Use student information and database systems to include Ellucian Recruit and Salesforce.
Required Work Experience
Two years related work experience.
Preferred Work Experience
Required related experience including experience with Constituent Relationship Management (CRM) recruiting systems or other contact management systems.
Special RequirementsLicenses/Certifications; Other
Valid Texas Driver’s License and reliable transportation for local Austin area travel.
Work is performed in a standard office or similar environment.
Subject to standing, walking, sitting, bending, reaching, pushing, and pulling.
Occasional lifting of objects up to 10 pounds.
Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.
ACC Benefits Overview
Full-time Faculty and Staffing Table employees who work in full-time and/or part-time positions at the College are eligible for ACC medical benefits effective the first of the month after their first 60 days of employment. Benefits include medical, dental, life insurance, short and long term disability, retirement plans and AD&D.
ACC does not participate in Social Security. ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty Only). Part-time and Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by Federal law.
The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC as its discretion to enable individuals with disabilities to perform the essential functions.
Austin Community College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
As required by the US Department of Education, employees are required to report violations under the Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.