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JOB TITLE
Endpoint Systems Engineer I

LOCATION
Worcester

DEPARTMENT NAME
IT Infrastructure - Desktop Services

DIVISION NAME
Worcester Polytechnic Institute - WPI

JOB DESCRIPTION SUMMARY
The Systems Administrator I will play a critical role in ensuring the smooth operation and stability of our organization's IT infrastructure. This position involves managing and maintaining hardware and software systems, deploying updates and patches, and troubleshooting technical issues. The ideal candidate will have expertise in MCM, JAMF, Intune, and PowerShell to automate tasks and streamline system administration processes. A self-starter with strong organizational and problem-solving skills, attention to detail, and the ability to collaborate effectively with cross-functional teams.

At WPI, we are committed to fostering a diverse, equitable, and inclusive work environment. We value and embrace the unique perspectives, backgrounds, and experiences of our employees, customers, and stakeholders. We strive to create a workplace where everyone feels respected, valued, and empowered to contribute their best. We actively promote equal opportunities for all individuals and are focused on building a culture that celebrates diversity and promotes equity and inclusion in all aspects of our organization.

JOB DESCRIPTION
Responsibilities:

• Deploy, configure, and maintain hardware and software systems across the organization.
• Manage and monitor MCM, JAMF, and Intune platforms to facilitate software deployments, updates, and patch management.
• Build, test, and deploy software packages in MCM, Intune, and JAMF.
• Mange endpoint imaging and deployment infrastructure through MCM and Intune.
• Utilize PowerShell and other scripting languages to automate routine tasks and streamline system administration processes and software distribution.
• Collaborate with cross-functional teams to troubleshoot and resolve hardware and software-related issues.
• Proactively upgrade endpoints, software, and processes to enhance functionality and address security concerns.
• Maintain and create system documentation, including configuration settings, procedures, and troubleshooting guides, software distribution and licensing.
• Install, repair and upgrade campus desktop devices to include: hardware, printers, and peripherals as needed.
  Participate in regular operational meetings/discussions to review, plan, update, inform, processes, workflows, policies, and projects.
• Implement and administer hardware inventory and asset tracking using various tools.

Requirements:

• Bachelor's degree or equivalent experience with a minimum of two years related experience.
• Proficiency in MCM (Microsoft Configuration Manager), JAMF, and Intune.
• Strong scripting skills, PowerShell and/or batch, for automation and task execution.
• In-depth knowledge of hardware and software components, including operating systems, networking, and security.
• Proven ability to troubleshoot and resolve technical issues efficiently.
• Excellent communication and customer service skills and ability to communicate effectively with users of varying levels of technical competency.
  Detail-oriented and highly organized, with the ability to manage multiple tasks simultaneously.

Hiring Range: $62,500 - $70,000. WPI's benefits package includes a robust retirement match, wellness perks, tuition assistance and more!

FLSA STATUS
United States of America (Exempt)

WPI is an Equal Opportunity Employer that actively seeks to increase the diversity of its workplace. All qualified candidates will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. It seeks individuals with diverse backgrounds and experiences who will contribute to a culture of creativity, collaboration, inclusion, problem solving, innovation, high performance, and change making. It is committed to maintaining a campus environment free of harassment and discrimination.

To apply, visit: https://wpi.wd5.myworkdayjobs.com/en-US/WPI_External_Career_Site/job/Worcester/Endpoint-Systems-Engineer-I_R0002908

About WPI
WPI is a vibrant, active, and diverse community of extraordinary students, world-renowned faculty, and state of the art research facilities. At WPI, we have competitive and comprehensive benefits, including health insurance, long-term care, retirement, tuition assistance, flexible spending accounts, work-life balance and much more.

Diversity & Inclusion at WPI
WPI is committed to creating an inclusive workplace where everyone feels valued and respected; a place where every student, faculty and staff member can be themselves, so that they can study, live, and work comfortably, to reach their full potential, and make meaningful contributions in order to meet departmental and institutional goals. WPI thrives on innovative practice and welcomes diverse perspectives, insight, and people from diverse lived experiences, to enhance the community environment and propel the institution to the next level in a competitive, global marketplace.