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Complaint Resolution Coordinator (6232U)
University of California, Berkeley
Complaint Resolution Coordinator (6232U)
The University of California, Berkeley, is one of the world’s most iconic teaching and research institutions. Since 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world. Berkeley’s culture of openness, freedom and acceptance-academic and artistic, political and cultural-make it a very special place for students, faculty and staff.
Berkeley is committed to hiring and developing staff who want to work in a high performing culture that supports the outstanding work of our faculty and students. In deciding whether to apply for a staff position at Berkeley, candidates are strongly encouraged to consider the alignment of the Berkeley Workplace Culture with their potential for success at http://jobs.berkeley.edu/why-berkeley.html.
Application Review Date
The First Review Date for this job is: March 6, 2019
Position will remain open until filled.
The Office for the Prevention of Harassment and Discrimination (OPHD) is responsible for ensuring the University provides an environment for students, faculty and staff that is free from discrimination and harassment on the basis of protected categories including race, color, national origin, gender, age and sexual orientation/identity. OPHD has the specific responsibility for the development, implementation and oversight of compliance programs related to preventing and responding to sexual violence and sexual harassment, as well as oversight of other Berkeley programs administered by other campus units, e.g., mandatory SVSH prevention education for faculty, staff and students, and Title IX Athletics compliance. OPHD is led by the campus Title IX Compliance Officer, who is also the director of the office. This position is a critical partner to the Title IX/Director and Deputy Title IX Officer/Associate Director in implementing the broad array of civil rights compliance functions under OPHD’s scope.
A. Manage OPHD’s complaint intake function
Conduct the intake and assessment of incoming discrimination and harassment complaints and formulate initial responses based on allegations and other preliminary information gathering. Examples of specific tasks include:
- Acknowledge, provide the initial response to, and document incoming complaints and concerns of discrimination and harassment in OPHD, including communication with Responsible Employees and other third party reporters. Conducting intake interviews with complainants. Conduct other preliminary fact-finding as required to assess the allegations under applicable UC and campus policies..
- Propose Title IX interim safety and welfare measures as needed for sexual violence and harassment complaints under UC Policy, and Title IX and submit for Title IX Officer approval. Monitor the effectiveness of interim measures throughout the complaint resolution process. Assess the need for, recommend and coordinate other temporary measures in discrimination and harassment cases handled under other UC policies by OPHD.
- In collaboration with OPHD’s Deputy Title IX Officer, coordinate the disposition and transfer of cases to complaint resolution officers in OPHD.
- Implement actions underlying "Administrative Closure" for complaints not rising to an actionable level under the SVSH Policy, e.g., implementing required actions to complete a preventative measure case closure strategy, making appropriate referrals to other campus offices, e.g., Human Resources, Academic Personnel, Center for Student Conduct, UCPD, Whistleblower Coordinator, Division of Equity and Inclusion.
- Initiate and monitor case tracking process in OPHD’s case management system.
B. Reporting and Records Management:
- Develop and implement quality control measures related to the management of case records and other data related to complaint resolution. Oversee the internal closeout process for administrative records related to complaint resolution matters.
- Partner with OPHD Program Manager to produce campus management reports, draft and edit OPHD annual report and related briefing documents, and prepare data for UCOP SVSH reporting requirements.
- Support the TIX Compliance Officer in coordinating campus responses to audits and investigations initiated by external enforcement agencies, e.g., the Departments of Education and Labor, and the CA State Auditor; other research funding agencies like NASA, NSF, NIH , Dept. of Energy, etc., and well as the internal reviews by the UC Office of the President or campus Audit and Advisory Services
C. Front-facing campus and community support:
- Respond to general inquiries for information about SVSH policies, complaint resolution processes and other areas related to UC, Berkeley campus and external (e.g., federal and state) compliance requirements related to SVSH and other forms of protected category discrimination and harassment.
- Consult with and/or conduct training sessions for campus Responsible Employees of all levels re: the process for implementing that disclosure obligation under UC Policy
- Facilitates and co-facilitates in-person SVSH prevention programs for staff, faculty and students.
- Partner with OPHD Program Manager to maintain up to date information on OPHD’s website.
- Bachelor’s degree in related area and/or equivalent experience/training
- Solid experience using Microsoft Office tools, especially MS Excel and Word, PowerPoint.
- Experience with using document sharing tools.
- Demonstrated ability to present information in a clear and concise manner ,both in writing and verbally.
- Familiarity with University ethics and compliance policies, procedures and programs, or equivalent knowledge and experience.
- Familiarity with of state and federal compliance policies and laws related to discrimination, harassment, hate/bias and sexual violence. Demonstrated interest in nondiscrimination compliance and related issues
- Experience making presentations to or conducting training programs for staff, faculty or students.
- Experience working in an environment of strict confidentiality with sensitive information, materials and/or client interactions. Demonstrated skill in exercising professional judgment, tact and discretion when dealing with sensitive matters and/or people in distress.
- Experience communicating effectively (in person, on the phone, and in writing) to handle difficult or sensitive situations diplomatically;
- Demonstrated experience working successfully with individuals from diverse cultural backgrounds and perspectives.
- Title IX compliance certification or other training
- Experience with case management systems
- Knowledge of socioeconomic and organizational issues underlying and resulting from sexual harassment, discrimination and sexual violence.
- Knowledge of adult learning theories and training methodologies.
Salary & Benefits
For information on the comprehensive benefits package offered by the University visit:
How to Apply
Please submit your cover letter and resume as a single attachment when applying.
Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
This position has been identified as a Mandated Reporter required to report the observed or suspected abuse or neglect of children, dependent adults, or elders to designated law enforcement or social service agencies. We reserve the right to make employment contingent upon completion of signed statements acknowledging the responsibilities of a Mandated Reporter.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see: http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
For the complete University of California nondiscrimination and affirmative action policy see:
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