This position performs or supervises a variety of office support and administrative activities designed to implement, maintain, and execute effective office procedures and workflow. At the lower levels they are often engaged in the production and/or processing of documents or transactions and other duties that support the activities and staff of an office or organization. At the higher levels, however, work may be characterized by the nature and extent of personal contacts and may be performed in direct support of a designated member(s) of the unit staff. They provide a variety of support services to the technical, professional, administrative or management operations of an organization. A progression of responsibility is evident in this series and ranges from simple, routine and repetitive duties performed under direct supervision to duties that are complex and highly diversified requiring the exercise of discretion and independent judgment performed under administrative direction.
Duties performed may include but are not limited to: filing, keyboarding, record processing, and other general office support activities such as scheduling appointments and providing information to customers. Any or all of these functions may be performed singly or in combination. Duties may involve use of standard office equipment, reprographic and/or electronic equipment.