Embry-Riddle Aeronautical University is seeking an Operations Support person in the Financial Systems Management department. The Operations Support position provides operational and administrative support for various areas within the department to include but not limited to: Federal Perkins/Institutional Loans, process management, system-to-system data integration, third-party billing, system testing and troubleshooting. This requires overall knowledge of our loan processes, student information systems, file transfer protocol programs, and the ability to maneuver between internal and external system applications.
Responsibilities include the following: Operational and administrative support for Perkins/Institutional loans, ECSI/Heartland application (web and Sal-Net).Serves as the process manager for daily import and export data files using file transfer protocol in/out of the Student Information System from various auxiliary systems (would need functional user knowledge of the Odyssey, TouchNet, Parking and Flight systems/applications). Must be able to troubleshoot and resolve data integration issues between systems. Requires in-depth knowledge of the University Student Information System and its processes.
Responsible for Air Force billing, setting up and maintaining Communication Generation processes for internal users and external departments, monthly/term based service indicators and checklist updates and managing system calendars that drive various system operations. Performs routine system testing during updates and bug fixes. Provides support to the Assistant Director with 1098-T testing, implementation and follow up support each year.