The Department of Student Financial Services is currently searching for an Account Analyst. This position is responsible for the analytical auditing and reconciling of student accounts while ensuring the highest level of customer service is provided to the Worldwide campuses, administration and students. To ensure this incumbent has a full understanding of a student’s life cycle they must have extensive knowledge and understanding of the registration process, Financial Aid awarding guidelines, payment plans, and cancellation process. They must also have a full understanding of VA chapters 33, 31, 35, 30 as well as all military branches and other third-party sponsors.
This person must be detail oriented with the skillset to recognize anomalies in billing, payments and other student related processes. He/she must be able to take corrective action and administer appropriate solutions.
It is required that this person must have the understanding and knowledge of State and Federal Regulations, FERPA laws as well as departmental and University policy and procedures. Proficiencies will be expected in Campus Solutions, Touchnet, Salesforce CRM, Oracle Imaging and workflow and Microsoft applications.
(3-5) years of work related experience
Required skills, knowledge and abilities:
Professional verbal and written communication skills
Analytical skills with an in depth knowledge of information systems and technical expertise with Microsoft operating systems, Access, Excel, PowerPoint, Word, Outlook/email, and Internet end-user applications.
Ability to provide excellent customer service to students, co-workers, staff, faculty and other constituents.
Understanding of FERPA laws and regulations.
Preferred skills, knowledge and abilities:
Experience in Campus Solutions and Touchnet