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Job ID: 179847

Specialist, College Support Services
Austin Community College District

Date Posted Feb. 24, 2022
Title Specialist, College Support Services
University Austin Community College District
Austin, TX, United States
Application Deadline Open until filled
Position Start Date Available immediately
  • Other Administrative Categories
  • Administrative Support/Services$4482.htmldIf you are a current Austin Community College employee, please click this link to apply through your Workday account$4482.htmld.

Austin Community College is a public two-year institution that serves a diverse population of approximately 41,000 credit students each Fall and Spring semester.  We embrace our identity as a community college as reflected in our mission statement.  We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.
As a community college committed to our mission, we seek to recruit and retain a workforce that:

  • Reflects the diversity of our community
  • Values intellectual curiosity and innovative teaching
  • Is attracted by the college mission to promote equitable access to educational opportunities
  • Cares about student success and collaborates on strategies to facilitate success for under-represented populations
  • Welcomes difference and models respectful interaction with others
  • Engages with the community both within and outside of ACC

Commitment to Equity and Inclusion

ACC is committed to the ongoing systemic changes needed to ensure the increased recruitment, inclusion, retention, and completion of historically underserved and under represented populations. Through continual strategic community engagement and professional development of administrators, faculty, staff, and students, the college demonstrates its dedication to fostering a culture and climate for equitable outcomes.

As an open access and low-cost institution, ACC is proud to serve a diverse student body. Dedicated faculty members are excellent professors who help students achieve their educational goals and are sensitive to the diverse cultures and socio-economic backgrounds of our students. In 2017 our faculty adopted a Statement of ACC Faculty Values. This Statement affirms that ACC’s faculty members value collaboration, service, agency, scholarship, inclusion, and teaching, all of which attest to our commitment to equity, diversity, and inclusion at the heart of our mission.

Job Posting Title:
Specialist, College Support Services

Job Description Summary:
To provide support in the facility operations and scheduling for the Highland Campus and Austin Community College (ACC) Centers.

Job Description:

Description of Duties and Tasks

1) Oversees room scheduling for academic, workforce, Continuing Education, and Adult Education classes, meetings, and community events for assigned locations; runs, edits, and distributes schedule reports; coordinates with other departments and centers in finalizing class schedules for assigned locations; may need to address special technological needs as part of the scheduling/rescheduling process.
2) Coordinates all campus management requests from work orders to employee office moves for assigned locations.
3) Appraises requests for use of assigned college facilities for campus events from internal and external groups and coordinates schedules as needed.
4) Coordinates and monitors on-campus maintenance, renovations, and construction projects in collaboration with other departments (facilities, insurance, safety, etc.) and may reassign or revise schedules accordingly for assigned locations.
5) Coordinates event schedules and details with campus police, maintenance, building attendants, room set-ups, technology needs, and community members as needed; may also obtained required permits/contracts, event insurance, and receipt of fees as needed.
6) Resolves or refers campus-related concerns/complaints to the appropriate office for assigned locations.
7) Develops, documents, and maintains campus/center operations policies and procedures for assigned locations; provides information and answers questions from faculty, staff, students, and others regarding these policies and procedures including what can be posted and where for assigned locations.
8) Develops and maintains database of all contractual obligations and deadlines. Reviews and ensures accuracy of contracts for the department; researches and resolves financial and billing issues and serves as a communication liaison with outside vendors and contractors.
9) Monitors ACC Centers and Highland Campus budgets for this area; may make purchases within guidelines; tracks expenditures and prepares monthly reports.
10) Coordinates with relevant systems administrators with regard to ACC Centers technical support and problem resolution. Troubleshoots to resolve system-related problems.
11) Serves as Center Operations communication liaison and may represent supervisor at Shared Governance committee meetings.
12) Assists in coordinating the operations of all ACC Centers including providing administrative support services for facilitating hiring and training for this area.
13) Assists supervisor in planning and implementing short and long term goals for the campus and centers; provides special projects assistance as requested.
14) Prepares ad hoc financial and statistical reports for ACC Center Operations.


  • Customer service techniques.
  • Administrative processes and standards.


  • Maintaining an established work schedule.
  • Effectively using organizational and planning skills including attention to detail and follow-through.
  • Developing and maintaining databases for tracking and required reporting.
  • Maintaining confidentiality of work-related information and materials.
  • Establishing and maintaining effective working relationships.
  • Effectively using interpersonal and communications skills, including tact and diplomacy.
  • Coordinating catalog and credit schedule production.
  • Creating electronic presentations, information handout packages, and activity schedules.
  • Working collaboratively.

Technology Skills

  • Use a variety of spreadsheet, word processing, database, and presentation software including web and publishing software.

Required Work Experience
*Two years related work experience.

Required Education

  • Associate degree.

Four years of related work experience may substitute for this education requirement. Applicants who substitute work experience to meet the education requirement must use additional related work experience to meet the years of "Required Work Experience" for this position.  Please note that the college reserves the right to amend these terms of substitution at any time.

Other Preferred Qualifications

  • Knowledge of listserv creation and maintenance.
  • Knowledge of ACC Administrative rules, policies, and procedures, ACC scheduling development guidelines and procedures, and/or Ellucian Colleague or other educational database system.
  • Knowledge of computer applications and experience with Ellucian Colleague, R25, and Informer.

Physical Requirements

  • Work is performed in a standard office or similar environment.
  • Subject to standing, walking, sitting, bending, reaching, pushing, and pulling.
  • Occasional lifting of objects up to 10 pounds.


  • Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.

Salary Range $37,465 – $53,521

Reports to Coordinator, Campus Operations

Number of Openings:

Job Posting Close Date:
March 10, 2022

ACC Benefits Overview
Full-time faculty and staffing table employees who work in full-time and/or part-time positions at the college are eligible for ACC medical benefits effective the first of the month after their first 60 days of employment. Benefits include medical, dental, life insurance, short- and long-term disability, retirement plans and AD&D.

ACC does not participate in Social Security. ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty and Administrators Only). Part-time and Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by federal law.

EEO Statement
The Austin Community College District is an Equal Opportunity Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, political affiliation or other protected categories._

Clery Act
As required by the US Department of Education, employees are required to report violations under the Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC as its discretion to enable individuals with disabilities to perform the essential functions.

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Contact Information

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