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Job ID: 191783

Intake Counselor, Educational Opportunity Program (4500U), Center for Educational Equity and Excellence - 40557
University of California, Berkeley

Date Posted Aug. 5, 2022
Title Intake Counselor, Educational Opportunity Program (4500U), Center for Educational Equity and Excellence - 40557
University University of California, Berkeley
Berkeley, CA, United States
Application Deadline Open until filled
Position Start Date Available immediately
  • Professional Staff
  • Educational Services
    Counseling Services

Intake Counselor, Educational Opportunity Program (4500U), Center for Educational Equity and Excellence - 40557

About Berkeley

At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.

Departmental Overview

The Centers for Educational Equity and Excellence ensure non-traditional students excel at the top public University in the world. By respecting every undergraduate as a unique individual, CE3 programs empower UC Berkeley students to achieve and lead. CE3 is comprised of several programs and centers.

The Educational Opportunity Program (EOP) and the Undocumented Student Program (USP) are two of several CE3 programs. EOP and USP provide holistic support to first generation, low-income, underrepresented and undocumented college students with the guidance and resources necessary to succeed at UC Berkeley, one of the best public universities in the world. EOP & USP academic counselors and student staff work alongside amazing students who, despite their unique responsibilities and challenges, transform their lives through academic achievement and personal growth. EOP's individualized academic counseling, comprehensive support services, and extensive campus referral network help students develop the unique gifts and talents they each bring to the university while empowering them to achieve. USP's holistic services aim to support the advancement of undocumented students within higher education and promote pathways for engaged scholarship.

Application Review Date

The First Review Date for this job is: August 18, 2022


  • Participates in the development, administration, and revision of standard operating procedures and guidelines.
  • Manages the oversight of EOP's student facing locations. This role will continue the development of hybrid (in-person and virtual) service protocols to provide continued access to resources EOP and USP students receive through intake operations.
  • Conducts trends analyses and data collection based on intake student interactions, services and space usage.
  • Develops resulting recommendations to promote the efficiency of EOP/USP student facing locations.
  • Functions as a resource on issues including, but not limited to: escalated customer service problems, and inventory needs.
  • Provides general academic, personal, financial, and career counseling across disciplines and colleges / schools to marginalized populations (e.g., low-income, first-generation college, and underrepresented populations).
  • Analyzes and assesses students' presenting concerns and needs.
  • Knowledgeable of pertinent advising deadlines and policies to best support and refer EOP/USP students.
  • Advocates on behalf of student concerns.
  • Hires, trains, and supervises paraprofessionals - specifically, EOP/USP intake student staff and interns.
  • Assists students in developing problem-solving and self-management skills as a part of their professional development.
  • Facilitates small group discussion sessions with student staff and interns.
  • Supports the implementation of services in the EOP/USP student locations by other EOP/USP student staff, such as Peer Academic Counselors, EOP STEM coordinators, etc.
  • Administers external outreach communications via creation of marketing materials, social media curation, and website maintenance.
  • Conducts follow-up and outreach activities to students.
  • Assumes liaison responsibility with academic departments and community organizations to provide direct resources to EOP and USP students.
  • Provides assistance with the planning and delivery of EOP/USP events including, but are not limited to: EOP/USP New Student Welcome, EOP Frosh Yield Reception, Community Events, Workshops, etc.
  • Participate in professional development opportunities that enhance individual and collective work towards supporting students and addressing inequities that non-traditional communities experience.

Required Qualifications

  • Knowledge of trends and issues facing low-income and first-generation college, underrepresented, disadvantaged, physically challenged, and under prepared students in higher education.
  • Knowledge and experience in analyzing problems and identifying solutions for problem-solving; skills and experience in developing and administering programs.
  • Knowledge of personal growth and development areas, including critical thinking, effective communication, self-appraisal, self-esteem, clarification of values, appropriate career choices, and leadership.


  • Bachelor's degree in related area and / or equivalent experience / training.

Preferred Qualifications

  • Knowledge of the theories and practice of counseling, learning, human and career development.
  • Knowledge of the methodologies used to enhance student achievement.
  • Knowledge of or ability to learn University, college, and major requirements, policies and procedures, including policies on handling student records and confidential documents.
  • Knowledge of federal, state, and local requirements to provide for access, health, confidentiality, and safety; legal and ethical issues governing the delivery of counseling services.

Salary & Benefits

  • This is a two-year, full-time (40 hours/week), Contract position, and eligible for full UC benefits.
  • This position is a non-exempt, bi-weekly paid position. Hourly pay for this role is commensurate with experience within the range of $27.06 - $29.22.
  • This is a remote-friendly position, eligible for 40% remote capability.

For information on the comprehensive benefits package offered by the University visit:

Other Information

This position will involve access to hardware, commodities, and technical information subject to the Export Administration Regulations or International Traffic in Arms Regulations. Accordingly, any hiring decision might depend in part on the University's ability to obtain or rely on federal government authorization as required, if you are not a U.S. citizen, lawful permanent resident of the U.S. ("green card holder"), asylee, refugee, or other qualifying protected individual as defined by 8 U.S.C. 1324b(a)(3).

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:
For the complete University of California nondiscrimination and affirmative action policy see:

To apply, visit

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