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Job ID: 201025

Desktop Support/User Support Technician, Office of Medical Computing
University at Buffalo, The State University of New York

Date Posted Dec. 7, 2022
Title Desktop Support/User Support Technician, Office of Medical Computing
University University at Buffalo, The State University of New York
Buffalo, NY, United States
Department Jacobs School of Medicine and Biomedical Sciences
Application Deadline Open until filled
Position Start Date Available immediately
  • Classified Staff
  • Information Technology

Position Summary

As a Desktop Support/User Support Technician, you will serve as the primary contact for issue resolution related to PC hardware, networking, and applications issues for students, faculty, and staff in the Jacobs School of Medicine and Biomedical Sciences and the UBMD Practice Plans and serves as a backup to the AV/User Support Technician in the Office of Medical Computing.

In this position, you will:
    • determine issues, record problem/incident and resolution tickets, escalate problems as needed;
    • provides direct operational services and assistance to all user departments;
    • respond directly to user support requests by phone, email, ticket system, or in person to effect problem resolution;
    • install, update, and provide technical support in the use of PC equipment as necessary.


You will provide users with linkage to centrally supported IT and AV services as needed. Coverage will include the Jacobs Schools sites as well as the UBMD Practice Plans remote sites. Work may include weekends and out of hours events.

Outstanding Benefits Package
Working at UB comes with benefits that exceed salary alone. There are personal rewards including comprehensive health and retirement plan options. We also focus on creating and sustaining a healthy mix of work, personal and academic pursuit – all in an effort to support your work-life effectiveness. Visit our benefits website to learn about our benefit packages.

About The University at Buffalo
The University at Buffalo (UB) #ubuffalo is one of America’s leading public research universities and a flagship of the State University of New York system, recognized for our excellence and our impact. UB is a premier, research-intensive public university dedicated to academic excellence. Our research, creative activity and people positively impact the world. Like the city we call home, UB is distinguished by a culture of resilient optimism, resourceful thinking and pragmatic dreaming that enables us to reach others every day. Visit our website to learn more about the University at Buffalo.

University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.

Minimum Qualifications

  • Bachelor’s degree with 2 years of experience or professional certification with no experience.
  • A combination of education and experience will be considered.
  • Requires local travel.
  • Appointees will be required to have a valid license to operate a motor vehicle in New York State or otherwise demonstrate their capacity to meet the transportation needs of the job.

Preferred Qualifications

  • Specific MAC/PC/Application trouble shooting experience and MAC/PC OS skills.
  • CompTIA A+ Certification.
  • Experience working in a higher education environment.
  • Experience working in a medical practice environment.
  • Experience with one or more of the following tools (or similar): MS 365, Zoom, Microsoft Teams, Panopto, SCCMBOX, MS OneDrive, JAMF, Beyond Trust (Bomgar), Windows OS Pro (10,11), MACOS.
  • Effectiveness in working with diverse people having a broad range of skill levels and disciplinary backgrounds.

Physical Demands

  • Candidate must be able to differentiate colors used for standard wire coding, and use standard AV and telecommunications tools and equipment.
  • Work may require moderate physical exertion including moving hardware over 50 pounds with or without accommodations.

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