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Job ID: 140747

Installation Technician (7565U) 7181
University of California Berkeley

Date Posted Mar. 30, 2020
Title Installation Technician (7565U) 7181
University University of California Berkeley
Berkeley, CA, United States
Application Deadline Open until filled
Position Start Date Available immediately
  • Professional Staff
  • Information Technology

Installation Technician (7565U) 7181

About Berkeley

At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.

Application Review Date

The First Review Date for this job is: April 9, 2020.

Departmental Overview

The Office of the CIO and Information Services & Technology (OCIO/IST) believe in and foster a workplace environment where people can bring their diverse skills, perspectives and experiences toward achieving our goals through a process of critical inquiry, discovery, innovation, while simultaneously committing to making positive contributions towards the betterment of our world.

In addition, members of the OCIO/IST community have created and endorse the following values for our organization to augment and amplify the campus principles:

We champion diversity.
We act with integrity.
We deliver.
We innovate.

Diversity, Inclusion, and Belonging are more than just suggestions for us. They are the guiding principles underlying how we come together, develop leaders at all levels of the organization, and create an environment that unites us. We affirm the dignity of all individuals, call upon our leaders to address critical issues with integrity and intention, respect our differences as well as our commonalities, and strive to uphold a just community free from discrimination and hate.


Maintenance, Patching & Upgrades:
  • Under the supervision of Sr. Voice Engineers, the incumbent will require to install firmware upgrades/patches on Avaya Media Gateways, peripheral boards and servers, as well as any required Windows server patching.
  • Quarterly pro-active onsite system maintenance will be required to ensure Avaya Media Gateways are in optimum running health.

Administrative & Training
  • Attend meetings, participate and contribute on continual process improvement projects.
  • Document/update telephony inventory and design documents.
  • Attend and complete university mandatory training.
  • Attend Avaya International Users Group (AIUG) quarterly meetings.
  • Fill out and submit change management forms for all maintenance.
  • Attend training to improve knowledge on telephony infrastructure.

Voice Incident Resolution:
  • Responsible for day to day troubleshooting of Avaya digital phones, Analog lines, T1/PRIs, SIP connectivity between AVST voicemail and Callworks Next Generation e911 systems, 911 CAMA trunks, Taske ACD application, AES, Avaya Media Gateways, System & Session Manager.
  • Updates all incident tickets in a timely manner to maintain SLA and keep customers appraised of their respective incidents.
  • Contributes to lessons learned documentation for major incidents.
  • Works with vendors, carriers or other internal IT departments to resolve telephony incidents.
  • Performs on-call rotation duties to ensure availability of critical systems.
  • Must have a good understanding of cross connects and TDM technologies to resolve wiring problems.

Voice Service Request:
  • Resolves all service requests for onsite and off campus locations.
  • Provides timely updates to customers related to their service request by updating and resolving service request tickets.
  • Develops or updates documentation related to infrastructure changes caused by MACs or new office/building build outs or major office moves.

  • Under general supervision, participates in basic project planning, cost analysis and vendor comparisons.
  • Assists in applying professional concepts to evaluate system requirements to determine whether an internal or other operating system is more appropriate.
  • Helps gather and analyze resource data to assist other analysts in traffic study analyses. Helps consults with users/departments to determine communication needs.
  • Participates in the development and testing of basic network diagnostic tools and applications.

Required Qualifications
  • Requires 3 years minimum experience working in large Avaya environments.
  • Requires advanced knowledge in the area of local and wide area networking, communications, and related hardware and software with multiple administration tools.
  • Able to maintain the day-to-day operations, customer issues and requests, and the telephone infrastructure, including all telecommunication circuits, local and long distance telephone service, the voice mail system, the call center software, and VOIP Session Border Controllers.
  • Requires knowledge of professional communications and network concepts in completion of assignments and resolution of issues.
  • Requires the ability to gather, organize, and analyze data in the completion of a variety of functional assignments.
  • Has skills necessary to resolve issues using established parameters, escalating as necessary.
  • Ability to work effectively with a diverse group of employees.
  • Strong communication skills.
  • Understanding of various network hardware platforms, network related protocols and software, and related technical standards critical to the operation of interconnected networks.
  • Experience working with network diagnostic and performance management tools and software.

  • Bachelor's Degree in related area and/or equivalent experience/training.

Preferred Qualifications
  • Minimum of 1 year experience working with Avaya Session Manager and SIP environment is preferred.
  • Certification in Avaya ACIS or ACSS is preferred.

Salary & Benefits

For information on the comprehensive benefits package offered by the University visit:

How to Apply

Please submit your cover letter and resume as a single attachment when applying.

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:

For the complete University of California nondiscrimination and affirmative action policy see:

To apply, visit


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