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Job ID: 214506

Director of Academic Processes & Data Operations
University at Buffalo, The State University of New York

Date Posted Jun. 2, 2023
Title Director of Academic Processes & Data Operations
University University at Buffalo, The State University of New York
Buffalo, NY, United States
Department School of Social Work
Application Deadline Open until filled
Position Start Date Available immediately
  • Director/Manager
  • Research/Technical/Laboratory
    Educational Services

Position Summary

The School of Social Work is seeking a Director of Academic Processes & Data Operations. In this position, you will provide oversight and direction to School of Social Work relative to data needs and operations including areas of enrollment management, quality improvement & data processing, strategic project support, and overall leadership within the School of Social Work.

The Director of Academic Processes & Data Operations:
    • Monitors enrollment data, trends, analysis, assures accuracy of student program coding and billing, and assists with course registration monitoring and forecasting.
    • Collaborates to develop and implement registration and enrollment monitoring for undergraduate courses and all micro credentials.
    • Consults with senior leadership and appropriate staff within the school on the design, development, and implementation of quality improvement (QI) plans and planning/monitoring process as it relates to core school functions.
    • Assists in coordinating the school’s communication needs related to data sources at the university and school levels, and safe data handling, privacy, and confidentiality of electronic and printed information.
    • Directs and manages student information systems to ensure the timely implementation of course evaluations, reporting of teaching evaluations, and curricular and program evaluations.
    • Develops queries, reports, strategies and maintains secure file access for routinely requested data reports. Provides training of staff and faculty to access basic reports.
    • Works with faculty/staff to assist with program evaluations, enrollment focused data projects, application review system and CRM, and reaccreditation process and initiatives.
    • Coordinates data collection and analysis to advise and create internal and external reports. Acts as Liaison to and represents the School’s interest on central data and information committees, work groups, and information initiatives.
    • Monitors and implements initiatives related to the School of Social Work Strategic Plan. Facilitates committee meetings, presentation materials and agendas.
    • Supports Faculty retention and promotion projects and process, and other central projects related to data management and reporting.


Outstanding Benefits Package
Working at UB comes with benefits that exceed salary alone. There are personal rewards including comprehensive health and retirement plan options. We also focus on creating and sustaining a healthy mix of work, personal and academic pursuit – all in an effort to support your work-life effectiveness. Visit our benefits website to learn about our benefit packages.

About The University at Buffalo

The University at Buffalo (UB) #ubuffalo is one of America’s leading public research universities and a flagship of the State University of New York system, recognized for our excellence and our impact. UB is a premier, research-intensive public university dedicated to academic excellence. Our research, creative activity and people positively impact the world. Like the city we call home, UB is distinguished by a culture of resilient optimism, resourceful thinking and pragmatic dreaming that enables us to reach others every day. Visit our website to learn more about the University at Buffalo.

University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.

Minimum Qualifications

Bachelor’s degree with 3 years of experience or master’s degree with 1 year of experience

Preferred Qualifications

  • Master’s degree in Data Analytics, or other relevant master or doctoral degree
  • Knowledge and skills using ACCESS, Excel, SPSS, Tableau, Slate, Sonya, Salesforce or similar software.
  • Experience with lean process, quality improvement, report writing, data base management, adopting new software system.
  • Essential technical skills (data preparation, statistical analysis, applied analytics, programming,
    data visualization)
  • Essential interpersonal skills (critical thinking, creative problem solving, communication and
    presentation skills, intellectual curiosity)
  • Experience managing teams, supervising, and/or project management

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Contact Information

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