Admissions Counselor – (180455)
Embry-Riddle Aeronautical University’s Worldwide Campus is currently recruiting for an Admissions Counselor to work at their headquarters based in Daytona Beach, Florida. The Worldwide Campus Admissions Office handles 18,000 applicants annually for 125+ Worldwide and Online campus locations. The Admissions Counselor is the first point of contact for all applicants and plays a vital role in the overall success and continuing growth of Worldwide. The Admissions Counselor must possess excellent verbal and written communication skills with the ability to clearly convey information to applicants, campuses, and other constituents. Independent judgment and decision making skills are critical for rendering admission decisions.
The Admissions Counselor must possess in-depth knowledge of both domestic and international admissions requirements. This position requires the flexibility to quickly and adeptly transition between working with undergraduate and graduate, degree and non-degree, civilian and military, new and transfer, transient, and certificate seeking applicants. Admissions Couselors will also analyzing applications for accuracy, determining documentation required for admission and evaluation purposes, the ability to read and interpret a wide variety of transcripts and military documentation. The Admissions Counselor maintains continuous communication with applicants and responsible for adhering to departmental standards of turn-around time, prioritizing, balancing workload and must have attention to detail. The Admissions Counselor must remain current and aware of all university and worldwide admissions policies and procedures, worldwide degree programs, minors, and specializations. Expected to counsel applicants on differences between degree programs and answer other questions such as transferability of credit, CLEP/DANTES, licenses, modalities of learning, etc. The Admissions Counselor must have expertise in all areas of admissions and provide group and individual training sessions to field personnel.
Position requires knowledge of and enthusiasm for the University’s mission and niche in higher education; Admissions Counselor supports excellence in student service at every opportunity. Support academic quality in our teaching and learning environment. Participates as a team member and support our team environment.
Responsibilities include the following:
Counseling applicants on admission criteria and other critical factors in the educational decision process
Managing the timely and effective follow through on processing of applications
Updating application data to include external education, military status, to do list items, sending update emails, forwarding files for an admission decision
Preparing files for ASAC
Verifying degree programs, minors, and specializations selected are available at chosen location
Coding and utilizing the student information system, imaging and workflow systems
Confirming accreditation of other institutions and calculation of CGPAs
Ensuring all information on application is accurate, and that all systems are updated and coded properly
Building relationships and communicating with campuses
Working in coordination with Technology Services, the Registrar, and evaluators.
(1-3) years of work related experience
Strong experience in customer service on a college campus
Excellent verbal and written communication skills with the ability to effectively communicate with varied constituencies
Ability to exercise good judgment and effectively problem solve
Ability to represent university in a professional manner
Possess a level of comfort with complexity and ambiguity
Willingness to learn
Provide excellent customer service to students, co-workers, staff, faculty and others
Ability to contribute to a team environment and develop cooperative working relationships
Initiative and flexibility
Sense of humor
Excellent organizational skills and ability to prioritize tasks
Ability to learn and practice new technologies
Maintain a positive and professional demeanor
Possess analytical skills
Working knowledge of Campus Solutions