Information Technology Services
Posting Closing Date:
March 26, 2020Please note that the posting will close at midnight (12:00 AM) on the posting closing date.
This means any applications must be submitted by 11:59 PM the evening before.
DISTINGUISHING FEATURES OF THE CLASS:
The work involves implementing, supporting and assessing software and related services. The Software Specialist assists with aligning software and service needs with organizational business requirements. The incumbent will be responsible for managing the College’s software catalog and the implementation, training and support of new software and related services. The Software Specialist participates and represents the Information Technology Services (ITS) department in committees, trainings and meetings that are related to software. Stay abreast of new software and assist with software acquisition. The incumbent possesses thorough knowledge of software installations, basic computer troubleshooting, Office 365 cloud applications, training techniques and customer service skills. The work is performed under the direct supervision of the Director of Academic and User Technology Services or designee. Does related work as required.
TYPICAL WORK ACTIVITIES:
- Provide software related training for the college community
- Supports software and related services through a central help desk to achieve excellence in customer service
- Manages the College’s software catalog and assists with assessment of usage of the software and services
- Conducts assessments on technology services related to software to measure usage, effectiveness and alignment to business requirements
- Researches, tests, develops or implements new software services to further college’s strategic goals
- Develops training materials and knowledge base articles to support software initiatives
- Ensure new software services adhere to a standard process for approval
- Maintain software guidelines and procedures for the software service lifecycle
- Stay abreast of new software and assist with software acquisition
KNOWLEDGE, SKILLS AND ABILITIES:
The incumbent must have thorough knowledge of common software applications, especially Windows OS, MacOS and Microsoft Office 365 Applications, deployment and mobile device management systems, basic computer troubleshooting and customer service practices. Must have sound professional judgment, initiative; resourcefulness; ability to effectively communicate; and must be physically capable of performing the essential functions of the position with or without reasonable accommodation.
Graduation from a regionally accredited college or university with an Associate’s degree in Computer Information Systems, Computer Science or related field and three (3) years of experience in computer software, troubleshooting and training; Ability to interface with all levels of the organization; Excellent customer service and communications skills.
Experience in a higher education technology services environment, work experience with project management and a basic understanding of deployment tools such as Microsoft SCCM, Microsoft Intune and JamF.
Official transcripts will be required for successful candidates within 30 days of hire.
Contact Human Resources at (716) 851-1840 with any questions.
Our mission to offer quality education includes exposing our students to a diverse range of cultures, experiences and expertise. At SUNY Erie Community College, we value diversity and encourage applicants from all backgrounds to apply.
Notice of Non-Discrimination
SUNY Erie Community College does not discriminate in admission, employment, or in the administration of any of its policies and programs on the basis of race, color, religion, national origin, age, sex, gender, gender expression, gender identity, pregnancy, disability, sexual orientation, familial status, military status, domestic violence victim status, predisposing genetic characteristics, veteran status, criminal conviction, or any other characteristics protected by law. This applies to all students, applicants or other members of the College community (including, but not limited to, vendors and visitors). Grievance procedures are available to interested persons by contacting the Civil Rights Compliance Officer listed below. Retaliation against a person who files a complaint, serves as a witness, or assists or participates in the investigation of a complaint in any manner is strictly prohibited.
The following individual has been designated to handle inquiries regarding the College’s non-discrimination policies:
Civil Rights Compliance Officer
Tracy Archie, Chief Diversity Officer
Office of Equity and Diversity
City Campus, Room 174, 121 Ellicott Street
Buffalo, NY 14203
For further information on notice of non-discrimination, please contact:
New York Office
United States Department of Education
Office for Civil Rights, 32 Old Slip 26th Floor,
New York, N.Y., 10005-25010;
Tel (646) 428-3800; Email: mailto:OCR.NewYork@ed.govOCR.NewYork@ed.gov.