Student Services Advisor (4574U) - 1596 - 1596
The University of California, Berkeley, is one of the world's most iconic teaching and research institutions. Since 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world. Berkeley's culture of openness, freedom and acceptanceacademic and artistic, political and culturalmake it a very special place for students, faculty and staff.
Berkeley is committed to hiring and developing staff who want to work in a high performing culture that supports the outstanding work of our faculty and students. In deciding whether to apply for a staff position at Berkeley, candidates are strongly encouraged to consider the alignment of the Berkeley Workplace Culture with their potential for success at http://jobs.berkeley.edu/why-berkeley.html
Application Review Date
The First Review Date for this job is: September 20, 2019
Summer Sessions, Study Abroad & Lifelong Learning (SSALL) is a vibrant and dynamic organization that enables more than 15,000 visiting, UC and potential Cal students; parents, faculty, academic units, international business partners, and central campus service providers participate in providing more than 600 summer courses, study abroad experiences, global internships, and year-around program or courses, lectures, special events and interest circles for older adults.
SSALL is committed to offering quality, innovative learning experiences through open enrollment to a diverse audience of world-wide learners, while supporting the campus missions and commitments to its stakeholders.
- Applies professional Student Services concepts in providing a variety of student services to the student population and affiliated international institutions and organizations served by the division, and to management of the special program student services within the division; makes recommendation of processes or policy improvement with a focus to better service all students, the affiliated representatives, and other partners; creates in communication materials, including email updates, notifications, website, FAQs and other channels.
- Within the division and the Student Services and Systems team, with a focus on special programs, provides student services in the following areas:
Recruitment and Admissions:
- Provides advice and assistance to students and internal/external partners on language and visa requirements; assists students and affiliated representatives in enrollment, enrollment changes, including cancellation/withdrawals from programs, course selections/requirements, other non-degree academic questions, and similar issues.
- Participates in outreach programs with specifically targeted institutions with the Director of Study Abroad and Affiliate Program Administrator; advises prospective applicants and international institutions and organizations on necessary academic preparation, application, requirements and other related questions about participating in special programs.
- Participates in the processing of the Third Party Contracts for the affiliated international institutions and organizations; advises students on payment options and deadlines; addresses any payment- and fee-related questions and issues in collaboration with other campus units, and internal stakeholders.
- Provides information to students and internal/external partners regarding campus policies and procedures on student conduct.
- Conducts, coordinates, or participates in orientations of new international students and new affiliated international institutions and organizations; creates materials to be included in the orientation packet or program.
- Assists in the planning and implementation of International Student Welcome Receptions and other events planned for special program participants.
- Works with the Student Services and Systems team in assisting all student service processes in Summer Sessions during the high-volume period, all-hands-on-desk situations.
- Knowledge of advising and counseling techniques.
- Knowledge of University-specific computer application programs and pertinent databases, or ability to learn.
- Knowledge of University processes and procedures, or ability to learn.
- Understanding of University rules and regulations, or ability to learn.
- Interpersonal skills. Multicultural competencies; ability to work with diverse populations.
- Skills in service orientation, active listening, critical thinking.
- Ability in problem identification, reasoning.
- Ability to multi-task, verbal communication, written communication, organization.
- Bachelor's degree in related area and/or equivalent experience/training.
- Knowledge of the campus-specific systems (Campus Solutions/CalCentral/Slate) preferred.
- Experience with the federal visa regulations preferred.
- Experience working with international students, institutions, agencies, or experience in studying abroad preferred.
- Knowledge of foreign language(s) preferred.
Salary & Benefits
This position is a non-exempt, bi-weekly paid position. Hourly pay for this role is commensurate with experience within the range of $22.08 - $31.61.
For information on the comprehensive benefits package offered by the University visit:
How to Apply
Please submit your cover letter and resume as a single attachment when applying.
This is a 40-hours per week, full-time, two-year contract (temporary) position.
Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see: http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
For the complete University of California nondiscrimination and affirmative action policy see:
To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucb/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=21&JobOpeningId=1596&PostingSeq=1