Work Location: Knapp Hall, LSU Campus, Baton Rouge, LA
Position Description: Entry to mid-level position with general state-wide responsibilities that include providing technical support for Unified Communications (UC) and Infrastructure sections of the Information Technology unit for the LSU Agricultural Center; providing in-person and remote support of UC and Infrastructure equipment, tools, and services for the LSU AgCenter and its constituents; troubleshooting voice, video, networking equipment, computer hardware and software, etc., issues related to Infrastructure and UC; researching, managing, monitoring, and supporting enterprise UC and Infrastructure equipment, tools, and services; assist with billing for VoIP and cellular accounts across the org; troubleshooting networking, audio, video, and voice equipment issues (access points, switches, phones, webcams, audio mixers, amplifiers, etc.); installing Infrastructure and UC equipment, software, etc.; installing, monitoring, and managing software and hardware updates for Infrastructure and UC devices; communicating and working closely with other AgCenter IT sections; updating current and creating new UC and Infrastructure documentation, knowledge base articles, wiring diagrams, etc.; communicating with vendors to request quotes, order equipment, request return authorizations, etc.; compiling and monitoring telecom, cellular, voice, and video metrics; creating, monitoring and responding to work orders, support cases, etc.; working toward continuing education and/or certifications related to voice, video, and information technology infrastructure.
Minimum Requirements: A bachelor’s degree is required. Strong analytical and technical communications skills required. Some experience working with cloud-based conferencing applications (Teams, Zoom, etc.). Candidates must be able to climb, balance, stoop, kneel, crouch, and or crawl as well as lift and handle 50 lbs. Applicants must have a smartphone with voice and data services and have or be able to obtain a valid Louisiana driver's license.
Preferred Requirements: Experience in providing customer service and support in-person, via phone, and remote tools. Hands-on experience setting up microphones, cameras, VoIP phones, streaming equipment, and streaming service, etc. Experience with providing support for Microsoft Office products, Windows Operating System, Microsoft 365, Microsoft Outlook, and Microsoft Teams.
Knowledge or familiarity with:
Windows Operating System (Windows 10/11)
Microsoft 365 applications (Word, Excel, PowerPoint, etc.)
Computer, Network, Audio, and Video Equipment and Cabling
Video Conferencing Hardware, Software, and Services
VoIP Hardware, Software, and Services
Knowledge of Network Switches, QoS, PoE, VLAN, Audio/Video Codecs
Call queues, call attendants, phone number porting, etc.
Microsoft 365 Admin, Teams Admin, Microsoft licensing and provisioning
Creating and updating knowledge-base articles and user guides
Using remote PC assistance tools
Salary and Benefits: Salary will be commensurate with qualifications and experience. The LSU AgCenter has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, life, long-term disability, accident, vision, long-term care, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some childcare and medical expenses), university holidays (14 per year, typically includes a week off at Christmas), generous annual (vacation) and sick leave benefits, telecommute/remote work options, Employee Assistance Program, and possible educational leave and tuition exemption for coursework at campuses of the LSU System. Specific benefits depend on job category, percent effort and length of employment.
Date Available: Upon completion of the selection process.
Application Deadline: June 19, 2023, or until a suitable candidate is identified.
Application Procedure: Apply online at https://lsu.wd1.myworkdayjobs.com/LSU (or in Workday for internal applicants) by attaching resume, cover letter, official university transcripts, and two letters of recommendation. Paper, faxed, or e-mailed application materials will not be accepted, except that in lieu of attaching recommendation letters online, they may be sent directly to:
Unified Communications Search Committee
LSU AgCenter Information Technology
241 Knapp Hall
Baton Rouge, LA 70803
Web site: www.lsuagcenter.com
The LSU Agricultural Center is a statewide campus of the LSU System and provides equal opportunities in programs and employment. An Equal Opportunity/Affirmative Action Employer