Search for University Jobs in Staff & Non-Managerial Professionals

Position Summary

• Provide a broad spectrum of support to graduate students. This includes from time of application, during the admission cycle, acceptance, arrival and throughout the duration of their program of study to conferral.
• Through use of current communication methods including social media provide exceptional customer service. Using strong interpersonal, and administrative skills, you will work to recruit, enroll, support, and retain exceptional students for Master’s and PhD programs.
• Provide tours to prospective students and/or meet with prospective students virtually to provide information on graduate programs.
• Represent departments and programs at the various events such as open house, accepted student day, etc.
• Assist the Directors of Graduate Studies, Department Chairs, and Graduate Admissions Advisors, in all aspects of student recruitment, retention, and management.
• Serve as the brand ambassador for departments and programs. Work to strengthen collaborative relationships with students, faculty, and alumni as well as other internal and external constituents.
• Assist graduate applicants with required materials in Slate and process applications for assigned departments.
• Collaborate with the Graduate Support team across the college to maintain policies and procedures.

Minimum Qualifications

• Bachelors Degree (Associates degree and 2 years of directly related experience would be considered in lieu of Bachelors degree)
• Effective written and oral communication skills.
• Strong and current computing skills including proficiency with Microsoft Excel, Word, and Outlook. Ability and eagerness to learn new systems.
• Excellent customer service skills including the ability to maintain composure in stressful situations.

Preferred Qualifications

• Bachelors degree
• Administrative experience in an academic setting
• Experience with University systems (HUB and SLATE) preferred.