The individual selected for this position will be responsible for supporting the Customer Relationship Management (CRM) within the College of Agriculture (COA). This role contributes to the oversight and strategic planning that will ensure alignment with the larger enterprise initiatives. This position works with end users to understand and document their needs as business requirements as well as recommend and implement changes to existing or new applications.
Responsibilities include, but are not limited to the following:
*Develops, maintains and updates data elements and reporting tools within Salesforce to support College of Agriculture goals and decision making.
*Interfaces directly with College of Agriculture administration, faculty, staff and other stakeholders to identify user requirements, assess available technologies and recommend solution options and build additional functionality within Salesforce.
*Performs maintenance, implementation, training and support for data within the College of Agriculture’s programs to support well-informed decision making. Serves as the college’s functional administrator for Salesforce and provides troubleshooting for Salesforce uses that reside within the college.
*Review, explore and prioritize all work requests related to Salesforce (reports, custom fields or processes, new app or systems integrations, etc.).
*Coordinate with other functional admin resources within the academic org to ensure functional alignment.
*Produce and manage all project artifacts required under release management guidelines.
*Performs other duties as assigned.