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Job ID: 137849

Customer Service Manager
University at Buffalo, The State University of New York

Date Posted Feb. 4, 2020
Title Customer Service Manager
University University at Buffalo, The State University of New York
Buffalo, NY, United States
Department Facilities Campus Operations
Application Deadline Open until filled
Position Start Date Available immediately
  • Director/Manager
  • Facilities/Maintenance/Transportation

Position Summary
As the Customer Service Manager you are responsible for supervising the daily activities of the Customer Service staff. You will provide positive reinforcement and recommendations to increase efficiency with the department. As the manager, you will set the tone for customer service empower the staff to effectively service internal and external customers. You will also serve as a liaison between customer service and the supervisors of Trades, Custodial and Utility shops. In this role you will also initiate the hiring process to fill vacant positions and ensure job descriptions remain current.

Tasks and responsibilities will include but not limited to:

  • Provide oversight of staff including scheduling, task assignment, performance evaluations, and training.
  • Generate and interpret written and oral reports for the purpose of making business decisions.
  • Review and process campus-wide notifications.
  • Investigate customer complaints to develop a plan for process improvements.
  • Administer the Facilities uniform program, including scheduling fittings, processing orders, and solving issues.

Outstanding Benefits Package
Working at UB comes with benefits that exceed salary alone. There are personal rewards including comprehensive health and retirement plan options. We also focus on creating and sustaining a healthy mix of work, personal and academic pursuit – all in an effort to support your work-life effectiveness. Visit our benefits website to learn about our benefit packages.

About UB
The University at Buffalo is SUNY’s most comprehensive public research university, and an outstanding place to work. UB amplifies ambition for faculty and staff by offering endless possibilities to achieve more. Here, people from all backgrounds and cultures challenge and inspire each other to discover, learn and succeed. Dedicated staff and engaged faculty collaborate to further knowledge and understanding, and develop tenacious graduates who are valued for their talents and their impact on global society. Visit our website to learn more about the University at Buffalo.

University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.

Minimum Qualifications
Bachelor’s degree with two years of work experience, one of which is in a supervisory or administrative role.

Must posses and demonstrate advanced written and oral communication skills, and the ability to establish and manage complex work schedules for employees.

The candidate must possess and have proven positive customer service skills, and be able to interact in a professional manner with various groups on campus.

Preferred Qualifications
Two or more years experience working in a supervisory role in Customer Service or closely related field.

Experience working in a college or university setting.

The ideal candidate will be someone that is dependable, people-oriented, flexible with work tasks, detail-oriented, and is able to work with little supervision after being properly trained. The Customer Service manager should be an individual that strives to build teamwork, and has a strong desire to coach employees to succeed.

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