Provide technical end-user support to campus faculty, staff and students. This position supports the configuration, testing, monitoring and imaging along with the installation of hardware and software, updating service patches, security patches and troubleshooting workstations, laptops, tablets, peripherals and network issues. Perform data backup/recovery when needed. Ability to resolve technical issues in a timely manner. Assess computer needs of end-users and initiate problem identification along with solutions for technical issues.