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IT Technician (SHORT-TERM, TEMPORARY)

West Valley-Mission Community College District

Closing Date:

Definition:
SHORT-TERM, TEMPORARY STAFF POOL

This recruitment is being conducted to fill temporary assignments for the upcoming semester that can begin as soon as summer 2023. Applications for Short-Term, Temporary Staff pools are continually accepted (unless otherwise specified) by the District and will be added to the application pool for review by hiring authorities on an as-needed basis. Should you be invited for an interview, you will be contacted by a District representative.

POSITION DEFINITION

To perform responsible technical duties related to computer hardware and software customer support and training; provide project support and maintenance for new and modified systems and programs; support server technologies; and to maintain, install, troubleshoot, and configure desktop computers and related peripheral equipment.


Assignment:
This is a temporary, hourly position, with possible assignments located at either WVMCCD campus:

• Mission College, Santa Clara, CA
• West Valley College, Saratoga, CA

Generally, most assignments are Monday-Friday, 8:30am-5:00pm. Hours may vary depending on departmental needs.


Salary and Benefits:
$46.45 (hourly)

Due to the temporary nature of this position, benefits are not included.


Minimum Qualifications:
Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:

• Two years of responsible technical information technology experience.
• Equivalent to an Associates degree from an accredited college with major coursework degree in information systems or a related field.

Examples of Duties and Responsibilities:
Duties may include, but are not limited to, the following:

• Coordinate and provide technical support, over the telephone, through email, remotely and/or in person to district personnel; troubleshoot and solve standard software, hardware, voice network, telecommunications and network problems.
• Install, configure, troubleshoot, modify, and update district supported hardware and software as required by area of assignment.
• Configure, maintain, and utilize systems management appliance as required.
• Perform routine component replacements and upgrades as required by area of assignment.
• Provide one-on-one training pertaining to the use of standard applications, equipment and/or systems, such as audio/video equipment, telecommunication equipment and systems, personal computers, laptop computers, mobile devices and general office software.
• Provide first-level and second-level assistance to customers; verify the location of the problem; elicit information from end user on the nature of the issue; resolve issue or refer to higher level staff when necessary.
• Ensure that new and upgraded systems work effectively with current systems and programs; determine and document proper installation parameters for software and hardware in order to ensure smooth integration, transition and efficiency.
• Create user IDs, modify user profiles, re-set passwords, maintain email accounts, email distribution lists and perform regular file maintenance; set up user access permissions consistent with district policies and procedures; document changes and revisions.
• Inform management of existing or potential problems; maintain problem logs; communicate with higher-level staff regarding documentation, testing and scheduling concerns; communicate installation, production and/or testing problems to users and keep them apprised of schedule changes.
• Assist in system moves, adds and changes; review installation sites and plans.
• Adhere to district standards for network and system hardware and software; develop network and system related documentation.
• Perform duties related to asset management of hardware and software related to area of assignment; perform administrative duties such as data entry and billing activities.
• Perform related duties as assigned.

For more information on this position and to apply, please visit our website at the following link: wvm.peopleadmin.com

Applicants who, due to a disability, require accommodations to complete the application, testing or interview process, please contact Human Resources at (408) 741-2174 to arrange for assistance.

West Valley-Mission Community College District is an Equal Opportunity Employer.








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