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Job ID: 131961

Medical Assistant 2, FT (9252C) 2250 - 2250
University of California, Berkeley

Date Posted Oct. 21, 2019
Title Medical Assistant 2, FT (9252C) 2250 - 2250
University University of California, Berkeley
Berkeley, CA, United States
Department N/A
Application Deadline Open until filled
Position Start Date Available immediately
  • Professional Staff
  • Health Services

Medical Assistant 2, FT (9252C) 2250 - 2250

About Berkeley

The University of California, Berkeley, is one of the world's most iconic teaching and research institutions. Since 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world. Berkeley's culture of openness, freedom and acceptanceacademic and artistic, political and culturalmake it a very special place for students, faculty and staff.

Berkeley is committed to hiring and developing staff who want to work in a high performing culture that supports the outstanding work of our faculty and students. In deciding whether to apply for a staff position at Berkeley, candidates are strongly encouraged to consider the alignment of the Berkeley Workplace Culture with their potential for success at

Application Review Date

The First Review Date for this job is: 10/31/2019

Departmental Overview

As a national collegiate leader, University Health Services (UHS) is a comprehensive campus-based health center providing fully accredited medical and mental health care, education, a major medical insurance plan, and innovative health promotion programs for students, faculty and staff. UHS is deeply committed to ensuring affordable, well-integrated, multidisciplinary healthcare that effectively supports the university's diverse campus communities, through equitable access and culturally competent, high-quality programs and services.

The Clinical Services Program within UHS includes primary care, urgent care, occupational health and specialty clinics, clinical laboratory, pharmacy, physical therapy and radiology.

UHS provides services to students Monday through Friday from 8:00AM to 6:00PM and on weekends. Learn more by visiting


I. Clinic Reception:
  • Greets patients, verifies eligibility, accurately completes registration of patients and verifies that compliance forms are complete.
  • Schedules/reschedules patient appointments, using computerized appointment system to maximize clinic efficiency. For Specialty Clinic: Schedules appointments for the speciality physicians.
  • Able to set priorities in balancing clinical operations/clinician support with administrative duties.
  • Directs or escorts patients as necessary. Assures that patients leaving the area have appropriate instructions, forms and referral information.
  • Reviews incoming faxes and distributes to appropriate clinical personnel to handle.
  • May assist with running and clearing weekly unresolved appointments.
  • Assists with submitting tickets to IT for kiosk or computer issues.

II. Intake, Patient Care and Check Out:
  • Documents chief complaint, and all patient interactions according to established guidelines.
  • Takes vital signs and rooms patient as per unit guidelines.
  • Documents findings and reports abnormal findings to RN or clinician. May be responsible for additional vitals in special patient populations (ED).
  • Instructs patient in specimen collection and performs specific testing as defined by assigned unit., i.e. check visual acuity using Snellen chart and urine dipstick, etc
  • May assist with examinations and procedures, using sterile techniques as indicated.
  • Fits, applies and instructs patients in proper use of ace wraps, splints, slings, crutches. Assists with more complex fitting issues.
  • Performs procedures according to department guidelines. May include injections and placing TB skin tests with the appropriate level of supervision.
  • Reviews after visit summary and assures client receives appropriate paperwork before they leave.
  • Answers telephones, fields questions, takes clear and accurate messages and refers to appropriate personnel as required to meet patient needs.
  • Assists Clinicians and nurses with routine or urgent referrals. Coordinates with outside provider and our insurance office to make sure outside appointments are schedule and insurance authorizations are completed.
  • Assures that patients leaving the area have appropriate instructions, forms and referral information.
  • Responsible for checking, forwarding and responding to multiple provider task summaries and generic inboxes. This level may have additional inboxes to check due to clinical/programmatic responsibilities (IE: ED, referral tracking, CPS referrals to PC).
  • Handles the advice line, answering more complex questions and referring as necessary. Does not include triage, assessment or advice.
  • Instructs patient in specimen collection and performs specific testing as defined by assigned unit., i.e. check visual acuity using Snellen chart and urine dipstick, etc

III. Clinic Maintenance and Supplies:
  • Demonstrates ability to use equipment correctly and safely. Notices

and reports any problems with equipment.
  • Performs maintenance on equipment as required.
  • Keeps inventory of supplies and restocks in assigned area, as needed, including patient education material. May be responsible for ordering clinic supplies.
  • Unpacks and shelves goods received: must be able to lift supplies.
  • Cleans and stocks rooms in assigned area as per protocol.
  • Processes contaminated articles, prepares packs for sterilization and sterilizes equipment as needed and per infection control guidelines.

IV. Complex or Advanced support:
  • Emerging organizational and prioritization skills to allow timely completion of tasks with frequent interruptions or competing demands.
  • Serves as an active participant in relevant and assigned UHS committee.
  • May assist with daily MA schedule changes due to staffing needs.
  • May assist with training of entry level assistants/students.
  • Serves as a resource for MA I and trainees.
  • May assist in updating training tools.
  • EAP and Health Clearance Coordination: Prepares the necessary documents for EAP and health clearances. Responsible for ordering appropriate labs and obtaining appropriate vitals depending on requirement of specific forms. Lab orders are based on standing orders.
  • Other duties as assigned

Required Qualifications

  • Must have full competencies checked off to be able to receive assignments for: check in, check out, back office, medical reception, procedure clinic, appointment office and advice.
  • Excellent customer service skills
  • Demonstrates solid knowledge of the diverse patient groups served at UHS and the scope of services our patient groups are entitled to based on eligibility
  • Excellent verbal and written communication skills
  • Highly collaborative (team) employee, excellent customer service skills
  • Ability to understand and follow written protocols for patient care
  • Demonstrates advanced utilization of medical terminology
  • Must understand and comply with HIPAA, and all regulations regarding the confidentiality of medical records
  • Well-developed people skills and the ability to remain calm under pressure; demonstrated sensitivity to ethnic, culture and lifestyle diversity
  • Must be literate with EHR systems and patient tracking
  • Demonstrates skills at prioritizing work and problem solving; ability to organize, coordinate and complete projects effectively and within Deadlines
  • Must be able to work in a collaborative manner

Education and Training:
  • Graduation from high school (or GED) and appropriate experience, or an equivalent combination of education and experience. Skills, knowledge and abilities essential to the successful performance of the duties assigned to the position.

Licenses or certifications required:
  • Current BLS/CPR certification
  • Current Medical Assistant Diploma
  • Current CA phlebotomy certification (CPT1) (if performing phlebotomy)

Salary & Benefits

Hiring Range $23.07 - $26.50 per hour (commensurate with experience). Includes full eligibility to UC benegfits plan.
For information on the comprehensive benefits package offered by the University visit:

How to Apply

Please submit your cover letter and resume as a single attachment when applying.

Other Information

Employment is contingent on successful completion of: Background Check, Acceptable Medical Evaluation that includes infectious disease surveillance and proof of current required vaccinations or immunity levels, and successful credentials verification (if applicable).

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Mandated Reporter

This position has been identified as a Mandated Reporter required to report the observed or suspected abuse or neglect of children, dependent adults, or elders to designated law enforcement or social service agencies. We reserve the right to make employment contingent upon completion of signed statements acknowledging the responsibilities of a Mandated Reporter.

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:
For the complete University of California nondiscrimination and affirmative action policy see:

To apply, visit


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