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Job ID: 235049

Call Center Coordinator - School of Dental Medicine
Tufts University

Date Posted Apr. 22, 2024
Title Call Center Coordinator - School of Dental Medicine
University Tufts University
Medford, MA, United States
Application Deadline Open until filled
Position Start Date Available immediately
  • Coordinator
  • Administrative Support/Services


The Dental School Call Center department is responsible for answering incoming phone calls efficiently for the entire school and identifying the patient’s needs and assisting to their questions and inquiries appropriately. 

What You'll Do

The Call Center Coordinator is responsible for providing quality customer service for all internal and external patients by using excellent, in-depth knowledge of the school’s procedures, services, and systems. Will perform other duties as assigned.

What We're Looking For

Basic Requirements:

  • Knowledge and skills as typically acquired through completion of a High School diploma or equivalent work experience.
  • Prior customer service or call center experience.
  • Proficient computer and typing skills.
  • Excellent verbal and communication skills.

Preferred Qualifications:

  • Associates degree or related health care experience.
  • Ability to follow established procedures and policies.
  • Knowledge of customer service principles and practice.
  • Detailed oriented, ability to multi-task, and highly organized.
  • Ability to work in a team environment as well as work independently.
  • Telephone etiquette skills.
  • Dental/Medical background a plus.

Pay Range

Minimum $18.80, Midpoint $21.85, Maximum $24.90

Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.

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Contact Information

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