Would you like to receive more jobs like this via email?
If you'd like, Academic Keys can email you similar job openings. You can unsubscribe at any time.
|
|
|
Don't want to subscribe? That's OK too!
|
Would you like to receive more jobs like this via email?
Search for University Jobs in Staff & Non-Managerial Professionals
Job ID:
201109
Technical Supervisor, IT Customer Service
University at Buffalo, The State University of New York
|
|
Date Posted
|
Dec. 8, 2022
|
|
Title
|
Technical Supervisor, IT Customer Service |
|
University
|
University at Buffalo, The State University of New York
Buffalo, NY, United States
|
|
Department
|
IT Customer Service |
|
Application Deadline
|
Open until filled |
|
Position Start Date
|
Available immediately |
|
Posting Detail Information
| |
The department of IT Customer Service at the University of Buffalo is seeking a Technical Supervisor. As the Technical Supervisor of the desktop support team, you will manage a dynamic and innovative technical team focused on advancing desktop support to the next level through systems and process automation. In this role you will:
- Maintain endpoint device security standards
- Provide advanced knowledge and additional support of desktop imaging software, and patch management tools and processes
- Oversee lifecycle management of supported endpoint devices
- Maintain endpoint security standards, guidelines, policies, and operating procedures
- Prioritize customer support requests to maximize efficiency
- Serve as primary contact for customer escalations
- Manage employee work schedules to account for vacations and illness, and to ensure adequate service/technical staff are available to support the services
- Create and write business documents, including management proposals, reports, charts, and diagrams
About UBIT:It is a great time to join UB Information Technology ( UBIT)! Our staff are highly skilled and motivated to succeed and have cutting-edge training and technical resources at their disposal. For more information about UBIT visit our website. All the duties & responsibilities listed above continue to occur in a 24×7 environment, therefore, working extended hours, holidays, or varied hours may be required.
Outstanding Benefits Package
Working at UB comes with benefits that exceed salary alone. There are personal rewards including comprehensive health and retirement plan options. We also focus on creating and sustaining a healthy mix of work, personal and academic pursuit – all in an effort to support your work-life effectiveness. Visit our benefits website to learn about our benefit packages. About The University at BuffaloThe University at Buffalo (UB) #ubuffalo is one of America’s leading public research universities and a flagship of the State University of New York system, recognized for our excellence and our impact. UB is a premier, research-intensive public university dedicated to academic excellence. Our research, creative activity and people positively impact the world. Like the city we call home, UB is distinguished by a culture of resilient optimism, resourceful thinking and pragmatic dreaming that enables us to reach others every day. Visit our website to learn more about the University at Buffalo.
University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.
|
| |
Qualifications
- Bachelor’s degree with 3 years of experience or master’s degree with 1 year of experience in Management of Technical Staff. Equivalent combination of education and experience will be considered.
- High-level knowledge of operating system installation and support procedures
|
| |
High-level knowledge of:
- hardware/software, firewall, system monitoring, automated deployment, automated patching, and information security practices and methodologies
- remote software management and deployment using SCCM/JAMF and similar tools
- analysis, Powershell scripting, project management methods and techniques
- Active Directory, Database Services, Endpoint Security, and troubleshooting methodologies
|
| |
Must be able to lift and move desktop computers weighing up to 25lbs. with or without accommodation of a dolly or cart.
|
|
|
Please reference AcademicKeys.com in your cover letter when
applying for or inquiring about this job announcement.
Contact Information
|
|
|
|
Please see the job description for contact details
pertaining to this university job announcement.
|
|
Refer this job to a friend or colleague!
|
|
|
New Search |
Previous
|
|
|
