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Job ID: 194169

Senior Desktop Support Analyst
University at Buffalo, The State University of New York

Date Posted Sep. 9, 2022
Title Senior Desktop Support Analyst
University University at Buffalo, The State University of New York
Buffalo, NY, United States
Department IT Customer Service
Application Deadline Open until filled
Position Start Date Available immediately
  • Professional Staff
  • Information Technology

Position Summary
Our Senior Desktop Support Analysts are creative technical problem solvers with a passion for exceeding expectation. You will be part of a dynamic and innovative technical team focused on advancing desktop support to the next level through systems and process automation.
We seek Senior Desktop Support Analysts who can deliver expert level desktop support/administration for end user devices in a complex enterprise environment, have strong technical knowledge, exceptional customer service aptitude, and outstanding attention to detail. The Analyst will work with a highly skilled support team responsible for providing advanced end user device technical support, including applications administration, in support of university business units, computing sites, and classrooms.

In this role you will:
Perform operating system and application package upgrades, installations, and reconfiguration in support of development and production services
Identify opportunities for process, systems, and application improvements
Work as a member of a team in Windows and MacOS environments providing technical support for client workstations and related technology devices
Provide expert technical knowledge and advice, including installation, testing, and evaluation of new software, monitoring, and support of systems
Recommend and implement appropriate changes to increase system security

About UBIT:
It is a great time to join UB Information Technology (UBIT)! Our staff are highly skilled and motivated to succeed and have cutting-edge training and technical resources at their disposal. For more information about UBIT visit our website. All the duties & responsibilities listed above continue to occur in a 24×7 environment, therefore, working extended hours, holidays, or varied hours may be required.

Outstanding Benefits:
In addition to professional growth opportunities, UBIT staff have access to benefits that exceed salary alone. There are personal rewards including comprehensive health and retirement plan options. We also focus on creating and sustaining a healthy mix of work, personal, and academic to support your work-life effectiveness. Visit our benefits website to learn about our benefit packages.
About UB
The University at Buffalo is SUNY’s most comprehensive public research university, and an outstanding place to work. Visit our website to learn more about the University at Buffalo.

University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.

Minimum Qualifications
Bachelor’s degree with 3 years of experience or a combination of education and experience will be considered
Experience diagnosing problems and performing maintenance on personal computers, notebook computers, wireless devices, application software, operating systems, and related instructional devices
Experience with light touch or no touch Windows and MacOS deployments
Scripting experience with Windows PowerShell, Python, or any other shell scripting
Experience with Network troubleshooting and Information Security related to endpoint devices

Preferred Qualifications
Experience with Virtual Desktop technology
Familiarity with Windows Server including print management and task scheduling
Experience with SCCM, JAMF, Active Directory and Group Policy
Experience supporting SaaS in an enterprise environment

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