An open positions exist in Tufts Dining reporting to the Retail Manager of the Campus Center for Service Attendant. This is a benefits-eligible, 32 hour, Academic Year position that will be responsible for working in the front-of-the-house in a high-volume dining operation promoting a pleasant dining experience. The hourly rate is $19.45.
The Service Attendant will demonstrate outstanding service to Tufts Dining customers through mastery of a variety of general food service and hospitality related task. The Service Attendant will understand and be able to communicate the general operations of the unit and seek to assist and accommodate customers to promote a pleasant dining experience. S/he will have an understanding on customer trends and possess an in-depth understanding of the menu. The Service Attendant will consistently greet, welcome and interact with customers in a warm, friendly manner to promote an atmosphere of hospitality and familiarity. S/he will possess a proven ability to independently and accurately account for transactions of meal plan, meal plan equivalencies, cash, credit card, IDR, etc. using the POS system. S/he will be comfortable switching from working a POS system to serve customers and work at various food service stations. S/he will be knowledgeable about the ingredients and preparation methods of the foods served, especially with regards to the presence of potential allergens. The Service Attendant will prepare, assemble and/or serve various foods and beverages in a professional manner. S/he will keep assigned food service stations and storage areas properly stocked. S/he will set-up and maintain assigned food service stations throughout service periods and will assist elsewhere in the unit as customer demand requires. S/he will break-down, clean and sanitize food service stations according to the established procedures throughout all service periods. The Service Attendant will set-up and work all stations in the unit as required. S/he will assist the culinary staff with basic food service tasks such as carving meats, light cooking and food preparation, garnishing and food display. S/he will execute general cleaning tasks in accordance with accepted food service sanitation standards that are assigned as part of the daily unit housekeeping and sanitation schedules. S/he will execute opening and closing procedures and all other assignments related to delivering an outstanding customer service experience. S/he will provide table service and other related tasks for special events. S/he will be able to handle cash appropriately, count cash drawer, deposit in accordance to cash handling procedures and operate the department POS system. S/he will receive and properly store all food, beverages and supplies in storage areas in a safe, orderly and timely manner. S/he will present a demonstrated mastery under minimal supervision, will be able to multi-task during peak and off-peak periods to deliver the highest quality services and will be able to execute assigned tasks with significant independence. S/he will engage in job specific training and coaching of student workers. Must demonstrate the ability to work under periods of fast pace and high pressure.