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Job ID: 181218

Public Safety Dispatcher I
Tufts University

Date Posted Mar. 13, 2022
Title Public Safety Dispatcher I
University Tufts University
Medford, MA, United States
Department The Trustees of Tufts College
Application Deadline Open until filled
Position Start Date Available immediately
  • Classified Staff
  • Public Safety


The Department of Public Safety exists to support the goals of the university–teaching, research and patient care–by fostering a safe and secure environment in which members of the Tufts community can learn, work and live. Whereas safety and security is a responsibility shared by the entire community, the mission is achieved by applying leadership and our unique expertise to partnerships designed to prevent loss, reduce harm, and solve problems.


More than just a Public Safety Answering Point (PSAP), Public Safety Communications synthesizes all manner of real-time communications, intelligence, and information to assist the department in meeting its mission. Emergency and non-emergency telephone calls are received, and first responders are dispatched by radio or by referral to outside response agencies. The Communication Center is the nerve center of the department, linking responders to department specialists, commanders, and management, and outside resources when needed. The dispatchers of Public Safety Communications command a state-of-the-art digital radio system linking three campuses over a wide-area radio network with connectivity to state and regional radio systems, a computer aided dispatch and records management system, a comprehensive video security system, and access to state and federal criminal justice computer networks. In addition to customary PSAP roles, Public Safety Communications also monitors an extensive network of building fire and security alarms, access control systems and critical building systems alarms. Dispatchers are expected to complete and maintain regional industry-leading training and certifications, providing high quality service to Tufts community members and the public they interact with.

What You'll Do

Operates the Public Safety Communications Center on the Medford campus, receiving emergency and non-emergency telephone calls, after-hours maintenance requests, monitoring computerized alarm and access control systems, providing police and EMS dispatch and radio communication management, providing in-person customer service and providing necessary clerical support for the department. Some tasks may be life-safety related and thus place a critical emphasis on a successful outcome. May be required to work rotating shifts on nights, weekends and holidays. May be required to report for duty at any time, including during states of emergency and university closings.

What We're Looking For

Basic Requirements:

  • Demonstrated ability to learn new computer software and applications quickly. Examples of systems in use include:
    • Computer Aided Dispatch and Records Management System
    • Massachusetts Criminal Justice Information System (CJIS)
    • Computerized alarm monitoring systems
    • Video security system
    • Computerized access control system, other computer or technical systems that may be added to the Communications
  • Ability to actively listen—taking time to understand the points being made and asking questions as appropriate.
  • Ability to talk to others to convey information effectively.
  • Ability to use logic and reasoning to identify the strengths and weaknesses or alternative solutions, conclusions or approaches to problems.
  • Ability to deal calmly and effectively with high stress situations.
  • Ability to concentrate on a task over a period of time without becoming distracted.
  • Ability to being careful about detail and thorough in completing work tasks.
  • Ability to be reliable and dependable in fulfilling obligations.
  • Knowledge, skills and abilities as normally acquired by attainment of a high school diploma/GED.

Special Work Schedule Requirements:

Public Safety Dispatchers are essential employees and as such may be required to work in preparation for, during and immediately after regional emergencies impacting the university, and / or during emergencies directly impacting the university and/or the region; depending on shift assignment, may be required to work nights and weekends, required to work some holidays; at times mandated to work overtime.


Upon hire, Public Safety Dispatchers are required to successfully complete a comprehensive orientation and training program as prescribed by the Communications Manager, including training in ethics and integrity; harassment prevention; and the Department’s mission, values, and goals, which are provided upon hire, promotion and annually and posted at all police stations on all campuses.



An employee in this position must complete all appropriate background checks at the time of hire, promotion, or transfer.

Equal Opportunity Employer – minority/females/veterans/disability/sexual

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