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Job ID: 138661

Public Safety Dispatcher I, Medford - Public Safety
Tufts University

Date Posted Feb. 14, 2020
Title Public Safety Dispatcher I, Medford - Public Safety
University Tufts University
Medford\/Somerville, MA, United States
Department Department of Public & Environmental Safety
Application Deadline Open until filled
Position Start Date Available immediately
  • Classified Staff
  • Public Safety

The Department of Public & Environmental Safety exists to support the goals of the university-teaching, research and patient care-by fostering a safe and secure environment in which members of the Tufts community can learn, work and live. Whereas safety and security is a responsibility shared by the entire community, the mission is achieved by applying leadership and our unique expertise to partnerships designed to prevent loss, reduce harm, and solve problems.More than just a Public Safety Answering Point (PSAP), Public Safety Communications synthesizes all manner of real-time communications, intelligence, and information to assist the department in meeting its mission. Emergency and non-emergency telephone calls are received, and first responders are dispatched by radio or by referral to outside response agencies. The Communication Center is the nerve center of the department, linking responders to department specialists, commanders, and management, and outside resources when needed. The dispatchers of Public Safety Communications command a state-of-the-art digital radio system linking four campuses over a wide-area radio network with connectivity to state and regional radio systems, a computer aided dispatch and records management system, and access to state and federal criminal justice computer networks. In addition to customary PSAP roles, Public Safety Communications also monitors an extensive network of building fire and security alarms, access control systems, critical building systems alarms, and an expanding network of video security. Dispatchers are expected to complete and maintain regional industry-leading training and certifications, providing high quality service to Tufts community members.Operates the Public Safety Communications Center on the Medford campus, receiving emergency and non-emergency telephone calls, after-hours maintenance requests, monitoring computerized alarm and access control systems, providing police and EMS dispatch and radio communication management, providing in-person customer service and providing necessary clerical support for the department. Some tasks may be life-safety related and thus place a critical emphasis on a successful outcome. Must be able to work rotating shifts on nights, weekends and holidays. May be required to report for duty at any time, including during states of emergency and university closings.

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