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Job ID: 167972

Dispatcher I
Mt. San Antonio College

Date Posted Sep. 23, 2021
Title Dispatcher I
University Mt. San Antonio College
Walnut, CA, United States
Application Deadline Open until filled
Position Start Date Available immediately
  • Professional Staff
  • Public Safety

Dispatcher I

Position Number: CM-009-2021

Department: Police & Campus Safety

Job Category: Classified Unit A

Time (Percent Time): 100%

Term (months/year): 12 months/year

Current Work Schedule (days, hours): Monday - Sunday, 6:00am - 11:30pm

Salary Range: A-69

Salary: Steps 1 - 6: $4,042 - 5,159 Monthly

Shift Differential: Shift differential eligibility based on the current collective bargaining agreement.

Open Date: 09/20/2021

Initial Screening Date: 10/13/2021

Open Until Filled: Yes

Application Procedure:

Complete application packets will be accepted until the position is filled; however, applications submitted by 11:59 p.m. (PT) on the listed Initial Screening Date are assured consideration.

Applicants must submit all of the following materials online, unless otherwise noted, at Mt.SAC Employment Website to be considered for this position:

1. A Mt. San Antonio College online application.
2. A cover letter describing how the applicant meets the required education and experience.
3. A detailed rsum that summarizes educational preparation and professional experience for the position.
4. If applicable, College and/or university transcripts showing the awarded/conferred degree are required and must be submitted with the online application by all applicants, including current or former employees of the college, to demonstrate that the required educational qualifications are met. Unofficial transcripts are acceptable at the time of application; however, copies of diplomas are not accepted in lieu of transcripts.
5. Optional Three letters of recommendation that reflect relevant experience (do not use social media or professional networks as a means to provide letters of recommendation). Confidential letters of recommendation are not allowed for this position.

Health & Welfare:

The College contributes an annual premium up to the family coverage amount for Kaiser Permanente $15 office visit medical, DeltaCare HMO dental, VSP vision and life insurance plans. Lifetime retirement benefits provided for eligible retirees.

The District participates in the Public Employees Retirement System (PERS), State Teachers Retirement System (STRS) retirement programs, and National Benefit Services.

*Note: Salary and Health & Welfare Benefits are subject to change.

Basic Function/Overview:

Under general supervision, receives public safety and emergency calls and dispatches public safety units following prescribed procedures; maintains effective and efficient communications with law enforcement and other agencies; answers emergency and non-emergency calls for public safety and other District divisions/departments; performs a variety of general administrative support duties, including record keeping, typing, and filing.

Receives general supervision from management personnel. Exercises no supervision of staff.

Incumbents in this classification independently perform the full range of public safety dispatch, customer service, and related office support duties. This class is distinguished from Dispatcher II, in that the latter performs a more complex range of duties and exercises independent judgement within the scope of the Public Safety Office.

Essential Duties/Major Responsibilities:

1. Receives and evaluates public safety and emergency calls, and related business calls for the District; provides information and/or transfers calls to the appropriate division/department, agency, or response organization; takes messages for department personnel.
2. Dispatches public safety emergency units in accordance with established procedures and policies using a radio dispatch system, including determining priority of emergency and contacting and sending appropriate response unit.
3. Maintains contact with field units, including accounting for location and status of units and maintaining records of field calls.
4. Logs call data in a written or automated format; monitors calls after initial dispatch to provide additional coordination, support, or information.
5. Assists public at front counter and directs public to appropriate locations and/or staff; responds to complaints and requests for information; assists in interpreting and applying regulations, policies, procedures, systems, rules, and precedents in response to inquiries and complaints from the public.
6. Assists callers and visitors with and provides information regarding parking permits, citations, appeals, appeal denials, administrative hearings, and related policies, procedures, rules and regulations.
7. Performs a variety of routine office administrative duties to support departmental operations, including word processing, data entry and organization, counter reception, record-keeping, preparing records and basic reports, filing, and maintaining office and related supplies.
8. Assists in maintaining accurate and detailed records, verifies accuracy of information, researches discrepancies, and records information.
9. Assists in verifying and reviewing forms and basic reports for completeness and conformance with established procedures; applies departmental and program policies and procedures in determining completeness of records, and files.
10. Prepares, copies, collates, and distributes a variety of documents; ensures proper filing of copies in departmental or central files.
11. Composes, types, formats, and proofreads a variety of routine reports, letters, documents, flyers, brochures, and memoranda; types from rough drafts or verbal instructions; checks drafts for punctuation, spelling, and grammar; suggests corrections.
12. Receives, opens, time stamps, sorts, and distributes incoming and interdepartmental mail; prepares and distributes outgoing mail.
13. Assists in compiling information and data for administrative and basic statistical reports; checks data; prepares and assembles reports, manuals, articles, announcements, and other informational materials.
14. Learns and applies emerging technologies and, as necessary, to perform duties in an efficient, organized, and timely manner.

Other Duties:

Performs other related duties as assigned.

Knowledge Of:

1. Terminology and procedures used in public safety dispatching.
2. Functions, principles, and practices of law enforcement agencies.
3. Operation of computer-aided communications equipment, including multiple telephone lines and radio systems.
4. Modern office administrative support practices and procedures, including the use of standard office and computer equipment.
5. Computer applications related to the work, including word processing, database, and spreadsheet applications.
6. Applicable codes, regulations, policies, including Penal, Vehicle, and Health and Safety Codes and regulations.
7. Technical processes and procedures related to the Public Safety Department.
8. Principles and practices of data collection and basic report preparation.
9. Business letter writing and the standard format for reports and correspondence.
10. Business arithmetic and statistical techniques.
11. Record keeping principles and procedures.
12. Alphabetical and numerical filing methods.
13. English usage, spelling, vocabulary, grammar, and punctuation.
14. Techniques for providing a high level of customer service by effectively dealing with the public, vendors, students, and District staff, including individuals of various ages, disabilities, socio-economic and ethnic groups.

Skills and Abilities:

1. Assess and prioritize emergency situations while remaining calm and using sound, independent judgment.
2. Operate computer, telephone, radio, and telecommunication equipment simultaneously while performing dispatching activities.
3. Memorize codes, names, locations, and other information.
4. Interpret, apply and explain policies, procedures, and regulations.
5. Obtain necessary information from individuals in stressful or emergency situations.
6. Compile and summarize information to prepare accurate, clear, and concise reports.
7. Perform responsible administrative support work with accuracy and speed.
8. Provide varied and responsible office administrative work requiring the use of tact and discretion.
9. Understand the organization and operation of the District and of outside agencies as necessary to assume assigned responsibilities.
10. Interpret and apply District policies and procedures.
11. Respond to and effectively prioritize multiple phone calls and other requests for service.
12. Compose correspondence and reports independently or from brief instructions.
13. Understand and carry out oral and written directions.
14. Make accurate arithmetic, financial, and statistical computations.
15. Enter and retrieve data from a computer with sufficient speed and accuracy to perform assigned work.
16. Establish and maintain a variety of filing, record-keeping, and tracking systems.
17. Schedule and coordinate projects; set priorities; adapt to changing priorities; meet critical time deadlines.
18. Enter and retrieve data from a computer with sufficient speed and accuracy to perform assigned work.
19. Operate modern office equipment, including computer equipment and word-processing, database, and spreadsheet application programs.
20. Use English effectively to communicate in person, over the telephone, and in writing.
21. Understand scope of authority in making independent decisions.
22. Review situations accurately and determine appropriate course of action using judgment according to established policies and procedures.
23. Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Minimum Qualifications/Education & Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Equivalent to the completion of twelfth (12th) grade and one (1) year of general office clerical experience or one (1) year of experience in a public safety or law enforcement agency dispatch center.

A P.O.S.T. Basic Dispatcher Certificate will qualify incumbents for an increased pay grade.


Any combination of training and experience which would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications is listed in the Minimum Qualifications section.

Preferred Qualifications:

License(s) & Other Requirements:

Examination Requirements:

Working Environment:

Incumbents work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Incumbents may interact with staff and/or public in interpreting and implementing District policies and procedures.

Physical Demands:

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer and telephone; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Incumbents in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Incumbents must possess the ability to lift, carry, push, and pull materials and objects up to 20 pounds.


Conditions of Employment:

Official offers of employment are made by Mt. San Antonio College Human Resources and are made contingent upon Board approval. It is also required that a final offer of employment will only be made after the candidate has successfully been live-scanned and clearance for employment is authorized by Human Resources. Costs for live-scan services shall be borne by the candidate.

Notice to all prospective employees The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in Administrative Procedure 3518, titled Child Abuse Reporting, as a condition of employment.

As required by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Mt. San Antonio Community College Annual Security Report is available here: Mt. SAC Annual Security Report.

The person holding this position is considered a Responsible Employee under Title IX of the Educational Amendments Act of 1972 and is required to report to the Colleges Title IX Coordinator all relevant details reported to him or her about an incident of alleged sexual misconduct including sexual harassment, sexual assault, dating and domestic violence and stalking.

Typing Certificate Requirements:

Special Notes:

A confirmation number will be assigned when your application packet indicates the supplemental questions have been answered and a document has been attached to each required link. Assistance with the online application process is available through Human Resources at 1100 N. Grand Avenue, Walnut, CA 91789-1399. Human Resources: (909) 274-4225. E-mail:

DO NOT include photographs or any personal information (e.g. D.O.B, place of birth, etc.) on your application or supporting documents.

TRAVEL POLICY : Costs associated with travel in excess of 150 miles one way from residence for the purpose of an interview will be reimbursed up to a $500 maximum (per position recruitment). Relocation costs will be borne by the successful candidate. Travel reimbursement claims must be submitted no later than 30 days following the interview date.


Foreign Transcripts:

Transcripts issued outside the United States require a course-by-course analysis with an equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached with the application and submitted by the filing deadline. Accredited evaluation agencies can be found on the National Association of Credential Evaluation Services Website.


Human Resources
1100 N. Grand Avenue, Walnut, CA 91789-1399.
Phone: (909) 274-4225

Selection Procedure:

A committee will evaluate applications, taking into account breadth and depth of relevant education, training, experience, skills, knowledge, and abilities. The screening committee reserves the right to limit the number of interviews granted. Meeting the minimum qualifications for a position does not assure the applicant of an interview.

Interviews may include a writing sample, committee presentation, and/or performance test. The start date will be following Board approval and receipt of live scan clearance.

Special Instructions to Applicants:

To be guaranteed consideration, it is the applicants responsibility to ensure that all required materials are received before the initial screening date and time indicated on the job posting. Incomplete application packets will not be considered. All application materials will become College property, will not be returned, and will not be copied. Please visit our employment website at Mt. SAC Employment Website to complete and submit your application for this position.

EEO Policy:

The College is an equal opportunity employer. The policy of the College is to encourage applications from ethnic and racial minorities, women, persons with disabilities, and Vietnam-era veterans. No person shall be denied employment because of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex (gender), age, sexual orientation, or the perception that a person has one or more of these characteristics.

Conflict of Interest:

Mt. San Antonio College employees and the Board of Trustees members shall not engage in any employment or activity that is inconsistent with, incompatible with, or in conflict with Mt. San Antonio Colleges Administrative Procedures (AP 2710 Conflict of Interest, AP 2712 Conflict of Interest Codes).

Cancel RTF Policy:

We reserve the right to re-open, re-advertise, delay, or cancel filling this position. This recruitment may be used to fill future vacancies.

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