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Job ID: 185315

Instructional Support Technician, Educational Opportunity Center
University at Buffalo, The State University of New York

Date Posted May 9, 2022
Title Instructional Support Technician, Educational Opportunity Center
University University at Buffalo, The State University of New York
Buffalo, NY, United States
Department Educational Opportunity Center
Application Deadline Open until filled
Position Start Date Available immediately
  • Classified Staff
  • Educational Services

Position Summary
The Buffalo Educational Opportunity Center (BEOC) seeks an Instructional Support Technician to provide a high level of support to the students, faculty and staff at the BEOC.

This position supports the technology infrastructure within the BEOC as it interacts with the University at Buffalo IT staff. The candidate will be required to be actively involved in all aspects of the BEOC technical operations. Candidates will be expected to work in a highly effective manner in areas concerning both day-to-day operations as well as on both short-term and long-term projects.

Duties will include but are not limited to the following items:

Implement, maintain and support all technology-based needs of the Buffalo Educational Opportunity Center including both hardware and software platforms.
Duties to include co-managing support relationships with Center personnel as well as with Center customers and outside vendors.
Coordinate repair, replacement and upgrades of all technology. Candidate will also be responsible for overseeing the digital signage in the BEOC.
Responsible to oversee, maintain and coordinate with appropriate university personnel for the support and maintenance of the VoIP, analog phones, workstations, and tablets.
Provide application training and support for Center staff. Applications include both commercial products (e.g. Microsoft Office Suite, Adobe products, etc.) as well as systems specific to the Buffalo Educational Opportunity Center.
Make recommendations and implement processes and equipment to advance the mission of the Buffalo Educational Opportunity Center to ensure that the Center’s technology resources are kept current, effective, and secure.

For 40 years, the BEOC been in the forefront of providing opportunities through education for economically and educationally disadvantaged citizens in Western New York residents. The BEOC makes real education and real success a tangible possibility for everyone lifting the community one success story at a time. To learn more about the Buffalo Educational Opportunity Center, visit us online at

Outstanding Benefits Package

Working at UB comes with benefits that exceed salary alone. There are personal rewards including comprehensive health and retirement plan options. We also focus on creating and sustaining a healthy mix of work, personal and academic pursuit – all in an effort to support your work-life effectiveness. Visit our benefits website to learn about our benefit packages.

About UB

The University at Buffalo is SUNY’s most comprehensive public research university, and an outstanding place to work. UB amplifies ambition for faculty and staff by offering endless possibilities to achieve more. Here, people from all backgrounds and cultures challenge and inspire each other to discover, learn and succeed. Dedicated staff and engaged faculty collaborate to further knowledge and understanding, and develop tenacious graduates who are valued for their talents and their impact on global society. Visit our website to learn more about the University at Buffalo.

Minimum Qualifications
Bachelor’s Degree.
Two (2) or more years of technical or related experience.
Skilled in planning, design, installation, testing, and modification of basic systems or supporting subsystems.
Ability to communicate technical information to non-technical personnel.

Preferred Qualifications
Master’s Degree.
Experience working with and troubleshooting electronic equipment.
Knowledge and experience with card access systems.
Experience with VOIP and analog phones.

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