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Job ID: 184004

Student Services Advisor (4575U) 34198
University of California, Berkeley

Date Posted Apr. 18, 2022
Title Student Services Advisor (4575U) 34198
University University of California, Berkeley
Berkeley, CA, United States
Application Deadline Open until filled
Position Start Date Available immediately
  • Professional Staff
  • Student Services

Student Services Advisor (4575U) 34198

About Berkeley

At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.

Departmental Overview

UC Berkeley Extension is the continuing education branch of the University of California, Berkeley. Extension offers more than 2,000 courses per year in a variety of subjects both online and in the classroom. Extension's administrative departments and units include student records (transcripts), registration, scheduling, international student services, facilities, financial services, and the cashier's office. In addition to the main Berkeley center, it has responsibility for the maintenance and operation of regional centers in San Francisco (Spear Street), and Belmont and other leased facilities in the San Francisco Bay Area.

Application Review Date

The First Review Date for this job is: April 27, 2022


Student Advising:
  • Provides advice and assistance to international students applying to and enrolling in various international programs at Extension. Supports students in their efforts to achieve academic and extracurricular success. Advises students on departmental / program and university policies and procedures.
  • Meets with students 1 on 1 and advises on course selection and enrollment. Advises on refunds, petitions for waivers or substitutions, and other course-related student matters.
  • Counsels students on sensitive matters such as barriers, distractions, and complications affecting a student's success, helps students recognize these key non-academic issues, and makes appropriate referrals for additional counseling and/or assistance from other units.
  • Reviews students' progress and advises students on requirements for program progression and completion; identifies students struggling with requirements and recommends interventions; devises extracurricular planning in collaboration with chair/dean/director and faculty, and with other departments. Verifies students' full-time enrollment. Coordinates program details with various academic and support units

Recruitment and Admissions:
  • Advises prospective applicants on necessary academic and application preparation; appropriateness of program as it pertains to the prospective applicant's goals; utilizing in-depth knowledge of the organization's admissions criteria and program requirements, helps assess applicants for admissions eligibility; initiates and arranges student and recruitment partner visits to Berkeley.
  • Conducts other outreach and recruitment activity assigned by director.

Student Conduct:
  • Responsible for interpreting campus policies and advising students and faculty on student conduct, student grievances, disputes, and issues regarding discrimination.

Course Scheduling:
  • Devises curriculum planning in collaboration with chair/dean/director and faculty, and with other departments, to ensure students' progress through course sequences, avoiding conflicts, and ensuring compliance with campus-wide policies. Collaborates with Scheduling to ensure timely reservations of classroom and extracurricular space.

  • Plans and implements complex, high-visibility student events, such as orientations, closing ceremonies, and academic/career development workshops.

Required Qualifications
  • Working knowledge of advising and counseling techniques.
  • Knowledge of typical undergraduate / graduate / non-traditional college / program policies, procedures and requirements.
  • Knowledge of University-specific computer application programs and knowledge of University and departmental principles and procedures involved in risk assessment and evaluating risks as to likelihood and consequences.
  • Skills in judgment and decision-making, problem solving, identifying measures of system performance and the actions to improve performance.
  • Ability in problem identification, reasoning and development of solutions.
  • Ability to support international students in an academic advising setting.
  • Ability to understand, interpret and keep current on institutional policies, procedures and requirements
  • Interpersonal skills. Multicultural competencies; ability to work with diverse populations.
  • Bachelors degree in related area and/or equivalent experience/training
  • Advanced degree or professional certification preferred in the areas of international studies, counseling and/or advising

Preferred Qualifications
  • Counseling certification
  • NAFSA member and/or related professional training experience in the area of international student advising

Salary & Benefits

For information on the comprehensive benefits package offered by the University visit:

How to Apply

Please submit your cover letter and resume as a single attachment when applying. Please upload the document in the Resume section, then skip the (optional) Cover Letter upload section.

Referral Source info
This job is part of the Employee Referral Program. If a UC Berkeley employee is referring you, please ensure you select the Referral Source of "UCB Employee" and then enter the employee's Name and Berkeley email address in the Specific Referral Source field. Please enter only one name and email.
Other Information
  • This is a full-time (100% FTE) career position
  • We are hiring for 2 positions.

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:
For the complete University of California nondiscrimination and affirmative action policy see:

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