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Director of Student Services (4541U) 27477 - 1058
University of California, Berkeley
The University of California, Berkeley, is one of the world’s most iconic teaching and research institutions. Since 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world. Berkeley’s culture of openness, freedom and acceptance-academic and artistic, political and cultural-make it a very special place for students, faculty and staff.
Berkeley is committed to hiring and developing staff who want to work in a high performing culture that supports the outstanding work of our faculty and students. In deciding whether to apply for a staff position at Berkeley, candidates are strongly encouraged to consider the alignment of the Berkeley Workplace Culture with their potential for success at http://jobs.berkeley.edu/why-berkeley.html.
The Department of Sociology is a large, dynamic and diverse academic department in the Social Sciences Division of the College of Letters and Science at the University of California, Berkeley, consisting of 28 tenure-track faculty, 17 career staff, 13 visiting instructors, 18 visiting scholars, and approximately 160 ASE appointments. The Department of Sociology has approximately 600 undergraduate majors and 140 doctoral degree students. The Department of Demography is widely regarded as among the best and most creative demography programs in the world, occupying a unique niche in the population studies landscape, with a strong focus on formal demography, population theory, and on the relationship between demographic dynamics and social, cultural, and economic dynamics. The Department has 4 tenure-track faculty, 4 emeriti faculty, and 3 career staff. The Department administers a Demography Ph.D., a Sociology-Demography Ph.D., a Demography M.A. degree and an undergraduate minor, and hosts the Bay Area Colloquium in Population.
The Director of Student Services role is a key member of the Sociology and Demography and provides leadership, strategic planning and monitoring of both academic and non-academic policy compliance in relation to the student services and academic program management for the graduate, undergraduate and teaching programs. Responsibilities include management and professional development of six career staff; strategic planning and assessment for the department’s student services and curriculum functions; development and implementation of student services related policy and procedure; curriculum management and placement, hiring and professional development of teaching faculty and Academic Student Employees (ASEs); and the financial management of departmental fellowships, awards, and block-grant funds. The incumbent is the primary departmental resource in all student services related areas and works collaboratively with Department Chairs and faculty committees to achieve the department’s academic objectives.
Academic Program Management:
- Oversee curriculum planning, scheduling, and enrollment management processes implemented by the student services staff. Anticipate impact of policy decisions on students and other campus units.
- Serve on the department’s Teaching Committee. Analyze enrollment trends and determine need for various course offerings and where lecturers are needed and possible. Make projections about class size and number of Readers or GSIs needed.
- Consult with department staff and faculty chairs regarding budgetary issues and the needs of the international concurrent enrollment program in sociology.
- Oversee administrative aspects associated with class scheduling, enrollment management and student evaluations of tenure-track and teaching faculty, and Graduate Student Instructors on behalf of the department and coordinates this information as needed with other department colleagues.
- Support recruitment of teaching faculty (lecturers) and makes recommendations to Chair and Associate Chair regarding appointments. Tracks individual faculty course plans and reports to Associate Chair regarding departmental teaching expectations. Provides information to faculty and visiting instructors about scheduling procedures and practices and enrollment needs.
- Ensures planned schedule for any given year is within the TAS allocation provided by the College of Letters and Science, which involves on-going tracking and in-depth analysis of costs associated with ASE’s, visitors, and adjuncts.
- Oversees the coordination of submission of course approval forms to the Committee on Course Instruction (COCI) of the Academic Senate when the department proposes additions, changes, or withdrawals of courses. Utilizing extensive knowledge of course content, facilitates new course approval and curriculum revisions as needed and ensures Academic Guide is updated accordingly.
Academic Student Employees (ASE):
- Responsible for overall management of more than 150 Academic Student Employees (ASE) each semester. Oversees the application process and work assignment procedures. Collaborates with Associate Chair, faculty, and GSAOs to ensure effective course assignment of graduate student instructors, ensuring fairness among eligible candidates and appropriate qualifications for a course.
Student Services Management:
- Manage all aspects of Sociology and Demography graduate and undergraduate student services, programs and procedures through the direct supervision of the six student services staff: Student services activities include academic advising; career and graduate school planning; monitoring degree progress; academic policy adjudication; new student orientation; recruitment and admissions; the evaluation and awarding of fellowships, block grant and department funds; advising student groups; planning events for students; curriculum planning and enrollment; Academic Student Employee hiring.
- Supervise 6 student services staff and organizes the overall work; Set priorities; delegate general responsibilities and specific tasks; establish or revise operating procedures. Evaluate the effectiveness of the student services function and recommends to department management changes to student services policies and procedures.
- Oversee requests for exceptions to policies and requirements, admissions, degrees, fellowships and appointments and manage the process for decisions on such exceptions.
Provide guidance and direction to student services staff in the most complex and sensitive issues. Monitors employee performance and provides direction and assistance. Assume overall responsibility of student services staff and their actions.
- Oversee comprehensive Sociology, Demography and cross-campus programs and events for students including but not limited to Cal Day, Welcome Week, Visiting Weekend, Honors Reception, Commencement, requiring relationships across campus units such as New Student Services.
- Build campus-wide alliances with colleagues in many student services units such as Letters and Science, Counseling and Psychological Services, the Career Center, the Student Learning Center, the Office of the Registrar, Education Abroad Program, Athletics Studies Center, and the Disabled Student Program.
- Plan and provide projections and recommendations for Teaching Curriculum budget totaling over $1.7 million per year. Provide analysis of these resources throughout the year to ensure maximum efficiency of utilization and appropriate allocation to monitor fund use.
- Control and oversee yearly graduate student fellowships (University Block Grant and Departmental Endowment funds). Serves as a member of the Department’s Award Committee. Makes frequent and timely budget reports to Graduate Chairs during admission’s period. Supervises GSAOs internal and external fellowship competitions and allocation process for new and continuing students.
- Advanced knowledge of advising and counseling techniques and demonstrated successful experience advising faculty and staff on complex student affairs policies, both at the graduate and undergraduate level.
- Knowledge or ability to learn of common University-specific systems and computer application programs
- Expertise ability to learn of University and departmental principles and procedures involved in risk assessment and evaluating risks as to likelihood and consequences.
- Knowledge or ability to learn of University, College, Grad Division and department program and degree requirements as well as policies and procedures related to student services such as the code of conduct, HEERA, FERPA, Graduate Division and L&S.
- Skills in monitoring/assessing people, processes or services, to make improvements.
- Skills in project management and excellent organizational and analytical skills.
- Strong interpersonal skills and ability to work collaboratively with individuals in the department as well as throughout campus effectively.
- Demonstrated ability to be articulate both verbally and in writing.
- Demonstrated ability to work with diverse populations with tact, diplomacy, and maturity.
- Social perceptiveness to be aware of others’ reactions and understanding why they react as they do.
- Ability in problem identification, reasoning.
- Ability to develop original ideas to solve problems, persuasion, leadership.
- Demonstrated leadership and supervision experience within a complex student affairs unit.
- Proven managerial, administrative, and promotional experience with graduate and undergraduate student services.
- Demonstrated budget and financial management skills.
- Experience in report writing and analysis.
- Political acumen and ability to maintain strict confidentiality.
- Commitment to customer service focus.
- Strong work ethic. High degree of professionalism and a demonstrated ability to work as part of a team.
- Ability to multitask and prioritize competing projects and deadlines.
- Familiarity with the complex environment of an academic department in a major research university.
Education and Training:
- Bachelor’s degree in related area and/or equivalent experience/training
- M.A. degree in counseling, higher education or related field or equivalent experience/training.
Salary & Benefits
Annual salary will be commensurate with experience.
For information on the comprehensive benefits package offered by the University visit:
How to Apply
Please submit your cover letter and resume as a single attachment when applying.
Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see: http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
For the complete University of California nondiscrimination and affirmative action policy see:
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