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Job ID: 183313

Analyst, IT Technical Services
Austin Community College District


Date Posted Apr. 6, 2022
Title Analyst, IT Technical Services
University Austin Community College District
Austin, TX, United States
Department
Application Deadline Open until filled
Position Start Date Available immediately
 
 
  • Classified Staff
  • Information Technology
 
 

Austin Community College is a public two-year institution that serves a diverse population of approximately 41,000 credit students each Fall and Spring semester.  We embrace our identity as a community college as reflected in our mission statement.  We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.
 
As a community college committed to our mission, we seek to recruit and retain a workforce that:

  • Reflects the diversity of our community
  • Values intellectual curiosity and innovative teaching
  • Is attracted by the college mission to promote equitable access to educational opportunities
  • Cares about student success and collaborates on strategies to facilitate success for under-represented populations
  • Welcomes difference and models respectful interaction with others
  • Engages with the community both within and outside of ACC

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*Commitment to Equity and Inclusion*_

ACC is committed to the ongoing systemic changes needed to ensure the increased recruitment, inclusion, retention, and completion of historically underserved and under represented populations. Through continual strategic community engagement and professional development of administrators, faculty, staff, and students, the college demonstrates its dedication to fostering a culture and climate for equitable outcomes.

As an open access and low-cost institution, ACC is proud to serve a diverse student body. Dedicated faculty members are excellent professors who help students achieve their educational goals and are sensitive to the diverse cultures and socio-economic backgrounds of our students. In 2017 our faculty adopted a Statement of ACC Faculty Values. This Statement affirms that ACC’s faculty members value collaboration, service, agency, scholarship, inclusion, and teaching, all of which attest to our commitment to equity, diversity, and inclusion at the heart of our mission.

Job Posting Title:
Analyst, IT Technical Services

Job Description Summary:
To administer and maintain the software licensing and asset management portfolio, the provisioning and management of Google app suites to Austin Community College (ACC) faculty, staff and students which includes documentation of workflows for IT departments, management of the knowledgebase and assisting with creation of documentation and training materials.

Job Description:

Description of Duties and Tasks
Essential duties and responsibilities include the following. Other duties may be assigned.

  • Acts as a technical consultant to assist clients and project managers on new implementations and updated processes.
  • Proactively documents client workflows throughout the college; creates training documents for ACC IT departments.
  • Performs requirements gathered through communication with client as well as internal teams to create comprehensive solutions.
  • Interfaces with clients, project managers, and administrators to ensure smooth deployment of new features and fixes through quality assurance testing and analysis.
  • Maintains knowledge and researches best practice uses for current practices and products.
  • Monitors physical security of assigned department and maintains the college’s fixed assets and software licensing service portfolio.
  • Performs technical analysis of current operation guidelines; develops and maintains comprehensive documentation of operation guidelines and procedures in compliance with policies and regulations.
  • Works alongside other members of the client technical services team to provide guidance and services to ensure faculty and staff are able to work/instruct without system disruption.
  • Assists with the enterprise wide compliance with all software license agreements and copyright law by monitoring and enforcing proper software usage policies and guidelines.
  • Assists the Senior Manager with supporting technical knowledge and information management including the service catalog.
  • Provides technical support and training to faculty and staff in all ACC departments on software applications and equipment usage as needed.

Knowledge
Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

  • Analytical and problem solving solutions and breakdown complex technical issues into measurable actions.
  • Methods of documenting and tracking policies and procedures.
  • Knowledge of all client configurations and when needing to dive into details.
  • Understanding of computer hardware, network administration and software applications hosted or locally installed.
  • Proficient computer literacy and willingness to learn additional computer application software.
  • Problem-solving, critical thinking, and analytical skills.
  • Customer service techniques and practices.
  • Developing training materials and delivery of training in a diverse staff.
  • Solving technical problems involving integrated operating systems and hardware platforms.

Skills
Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

  • Excellent communication, written and verbal, and interpersonal skills.
  • Maintaining confidentiality of work-related information and materials.
  • Working effectively with a diverse staff.
  • Planning, prioritizing, and problem-solving.
  • Maintaining an established work schedule.
  • Ability to work in a highly collaborative and inclusive environment, one that values and leverages the benefits of diverse perspectives.
  • Ability to take initiative and act independently in performing the duties and tasks.
  • Willing to work extended hours to meet deadlines as needed.
  • Ability to adapt quickly to new systems and a changing business environment.
  • Responding professionally, effectively, and efficiently to customer service requests.

Technology Skills

  • Use of software training and productivity suites including Google Apps and Microsoft Office.
  • Use of a variety of computer applications including spreadsheet, word processing, database, and presentation software.

Required Work Experience

  • Three years of related experience.

Preferred Work Experience

  • Three or more years of information technology experience.

Required Education

  • Associate degree.

Preferred Education

  • Associate degree or higher in Information Technology or a related discipline.

Special Requirements
Licenses/Certifications; Other

  • Valid Texas Driver’s License and reliable transportation for local Austin area travel.

Other Preferred Qualifications

  • ITIL Foundation Certification.
  • SQL skills and familiarity with XML structure and web services.

Physical Requirements

  • Work is performed in a variety of settings.
  • Subject to standing, walking, sitting, bending, reaching, pushing, and pulling, and at times subject to stooping, crawling, and climbing.
  • May need to lift heavy objects of up to 50 pounds.
  • Specific vision abilities may include close vision, distance vision, color vision, and ability to focus.

Safety

  • Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.

Please Note:  ACC job postings are removed from advertising at 12:00 A.M on the job posting closing date__ (midnight on the day before the closing date).  Please apply prior to the job closing date and time.

Salary Range

$52,717 – $75,311

Number of Openings:
1

Job Posting Close Date:
April 22, 2022

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*ACC Benefits Overview*_
Full-time faculty and staffing table employees who work in full-time and/or part-time positions at the college are eligible for ACC medical benefits effective the first of the month after their first 60 days of employment. Benefits include medical, dental, life insurance, short- and long-term disability, retirement plans and AD&D.

ACC does not participate in Social Security. ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty and Administrators Only). Part-time and Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by federal law.

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*EEO Statement*_
The Austin Community College District is an Equal Opportunity Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, political affiliation or other protected categories.

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*Clery Act*_
As required by the US Department of Education, employees are required to report violations under the Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.

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*Disclaimer*_
The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC as its discretion to enable individuals with disabilities to perform the essential functions.


 
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Contact Information

 
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